Oleksandr

OLEKSANDR HRIHORI
Bilingual Coordinator — Dispatch, Customer Support & Team Management
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PROFESSIONAL SUMMARY
Bilingual coordinator combining 9+ years of English–Ukrainian–Russian interpretation experience with hands-on customer support,
team leadership, and real-time dispatch work in fast-paced service environments. Equally comfortable interpreting in high-stakes
legal/medical situations, leading a team as second-in-command in a retail operation, and managing same-day scheduling and
customer communication in an automotive service setting. Trusted by U.S. clients and employers to communicate clearly, lead
teams, and resolve issues on the spot under pressure. Reliable, remote-work ready, and available across US business hours.

CORE SKILLS
● Languages: Ukrainian (C2 – Native) · Russian (C2 – Native) · English (C2 – Fluent) · Spanish (A1) · Polish (A2)
● Live interpretation in legal, medical, and emergency-response contexts
● Team leadership: staff supervision, task delegation, and running store operations as second-in-command
● Real-time scheduling, rescheduling, and dispatch triage based on urgency and availability
● Customer communication: ETAs, status updates, proactive issue resolution, complaint de-escalation
● Cross-team coordination between customer-facing staff and technical/operations staff
● Comfortable picking up new scheduling/dispatch and CAT software (e.g. ServiceTitan, Jobber, House Call Pro)
● Retail/CRM systems: Enactor Digital Retail Platform (POS, B2B/professional accounts); CDK (service scheduling)

COORDINATION & CUSTOMER SUPPORT EXPERIENCE
Service Advisor, Privately Owned Repair Shop — Portland, ME
● Served as the primary point of contact between customers and the service department, scheduling appointments and
communicating repair timelines and status updates.
● Triaged incoming service requests in real time, prioritizing based on urgency and matching jobs to technician availability.
● Handled same-day schedule conflicts, delays, and rescheduling, keeping customers informed throughout.
● Resolved customer concerns and complaints on the spot, de-escalating issues before they affected satisfaction or retention.
● Logged and tracked service records, appointments, and customer communications using the CDK CRM system.
Store Assistant Manager, O'Reilly Auto Parts — Maine, USA 2023 – Early 2025
● Managed daily store operations and led a team of associates as second-in-command to the Store Manager, directing task
assignment and stepping in to run operations in the Store Manager's absence.
● Acted as the primary point of contact for customer issues, resolving complaints and rescheduling orders in real time.
● Coordinated with commercial accounts (dealerships and independent shops) to manage incoming part orders and provide
timely support.
● Used the Enactor Digital Retail Platform for POS transactions and B2B/professional account orders, supporting third-party
Shop Management System integrations (e.g. Mitchell 1, PartsTech, Epicor).

INTERPRETATION & TRANSLATION EXPERIENCE
On-Call & Emergency Interpreter, Independent, Russian/Ukrainian — United States Mar 2023 – Present
● Provide live interpretation for Russian- and Ukrainian-speaking individuals in urgent legal, medical, and community
situations, often with no advance preparation time.
Interpreter, Black Diamond LLC — USA 2023 – 2025
● Interpreted for a U.S.-based real estate company serving Eastern European clientele, covering business communications
and customer support.
Freelance Interpreter & Translator, Independent — Ukraine 2015 – Present
● Delivered on-demand live interpretation services across a range of clients and settings in Russian and Ukrainian, sustained
primarily through referrals and repeat clients.
English–Russian Translator & Dubbing Specialist, Independent — Ukraine 2017 – 2022
● Translated and dubbed English-language content into Russian, with attention to cultural and slang-specific nuance.

EDUCATION
● Diploma, Installation and Maintenance of Automated Means and Systems of Technological Production — Technical
School of Petroleum Industry / Odessa National Academy of Food Technologies, Ukraine (2017)
● English Advanced Course — Certificate with Distinction, 2014 | English Business Course — Certificate with Distinction,
2012