Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/19996774/

Work experience

Sales manager

from 03.2026 to now (9 months)
CoachOne, Remote (Beauty, fitness, sports)

Conducted outbound calls to prospective and existing clients, promoting personalized fitness and wellness coaching programs.

Consulted with clients to understand their fitness goals, challenges, and motivation levels, recommending suitable coaching plans.

Promoted the benefits of personalized coaching over self-guided or printed exercise programs, emphasizing accountability, professional guidance, and ongoing support.

Handled sales objections, addressed client concerns, and used persuasive communication to convert hesitant prospects into coaching program subscribers.

Educated clients on the value of consistent exercise, professional support, and structured fitness programs to improve engagement and commitment.

Maintained professional client relationships through effective communication, active listening, and needs-based sales techniques.

Customer support representative

from 08.2024 to 03.2026 (1 year 8 months)
Techvill Appliance Repair ltd., Remote (Public and business services)

Managed 50+ leads and customer inquiries weekly, converting qualified prospects into confirmed sales and service bookings.

Consistently achieved 90%–110%+ of monthly sales targets through effective follow-ups, objection handling, and closing.

Increased revenue through upselling and cross-selling, while maintaining strong customer relationships.

Coordinated and dispatched 10–20+ technicians/drivers daily, ensuring efficient scheduling and job allocation.

Managed 50+ appointments weekly, optimizing schedules and routes to reduce delays and improve service efficiency.

Maintained strong customer satisfaction through proactive communication, issue resolution, and timely service updates.

Managed CRM records, sales pipelines, work orders, and follow-ups while tracking conversion rate, revenue, response time, and completed jobs.

Collaborated with sales and operations teams to improve lead conversion, service delivery, customer retention, and overall revenue performance.

Senior associate

from 12.2023 to 04.2024 (5 months)
CryptoChoice Ltd, Remote (Recruiting and HR)

Lead a remote team of 15+ sales representatives to achieve company revenue targets. Manage the full sales cycle from lead generation to closing. Develop sales strategies, monitor KPIs, prepare forecasts, and oversee CRM management. Conduct virtual client meetings, negotiate contracts, and maintain long-term customer relationships. Collaborate with marketing to improve lead quality and conversion. Recruit, train, and mentor new sales staff while ensuring excellent customer satisfaction.

Sales manager

from 03.2020 to 09.2023 (3 years 7 months)
BlackBox System Technology Ltd, Remote (IT)

Managed B2B and B2C sales activities, generated new business opportunities, maintained client relationships, negotiated contracts, and monitored sales pipelines using CRM software. Delivered online product demonstrations, prepared reports, analyzed market trends, and worked closely with technical and customer support teams to improve customer experience.

Achievements

* Increased new customer acquisition by 38%.
* Achieved over 120% of monthly sales targets.
* Increased repeat business by 28%.
* Maintained 96% customer satisfaction.

Education

Taras Shevchenko National University of Kyiv

Information Technology, Kyiv
Higher, from 2018 to 2019 (1 year)

Kogi state polytecnic

Computer science, Odesa
Higher, from 2014 to 2018 (4 years)

Knowledge and skills

• Active sales
• Discipline
• Management of CRM
• Direct sales
• Honesty
• Attentiveness
• Goodwill
• Purposefulness
• Communicability
• Hardworking
• B2B Sales
• Handling objections
• Diligence
• Zoho CRM
• Kommo CRM
• HubSpot
• Adaptability
• MS Office
• B2C Sales
• Cold sales
• Processing hot applications
• Customer orientation
• Technical support for users
• Second line of support
• Work with customers

Language proficiencies

English — advanced

Additional information

Telegram: @Om_Aw1