Вадим

VADYM KOROL
Vinnytsia, Ukraine | P: [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Business Information Systems graduate (BBA) with banking operations experience at OTP Bank across back-office transaction
processing and corporate client support. Comfortable in structured, compliance-driven environments and with digital content,
localization, and data-handling work. Detail-oriented, quick to learn new systems, and effective across English, Ukrainian, and
Russian.

EDUCATION
Bachelor of Business Administration (BBA), Information Technologies in Business Vinnytsia, Ukraine
Vinnytsia Institute of Trade and Economics Sep 2023 – June 2026

EXPERIENCE
OTP Bank Vinnytsia, Ukraine
Intern, Back Office Operations Mar 2026 – May 2026
• Processed manual transactions and payment instructions, verifying client documentation and account details against
internal records prior to execution
• Handled corporate client calls, resolving routine account and payment queries and escalating exceptions to senior
operations staff
• Maintained transaction logs and supporting documentation to internal procedure and audit standards
• Supported a team processing daily, consistently meeting same-day settlement deadlines

Intern, Client Contacts Division Jun 2025 – Aug 2025
• Fielded inbound client inquiries by written channel, logging each interaction in the bank's CRM
• Routed complex cases to the correct department and followed up to confirm resolution
• Learned the bank's product set and internal escalation procedures well enough to be invited back for a second,
operations-focused placement

IMP Remote
SEO Copywriter Aug 2024 – Feb 2025
• Wrote and optimized titles and descriptions for high-traffic content, applying keyword research to improve search
visibility
• Adapted and localized content for regional audiences, adjusting tone and terminology for market fit
• Managed content across a catalogue of thousands of items

PROJECTS
Customer Service Chatbot Sep 2025 – June 2026
Bachelor Thesis
• Designed and built a conversational agent for routine retail banking requests, balance and account queries, transaction
status, and product information
• Built using rule-based intent matching, NLP libraries and LLM APIs to classify requests and route anything outside its
scope to a human agent

Pixel Artist & Game Design Consultant Vinnytsia, Ukraine
TinC Sep 2020 – Apr 2023
Created 2D sprites and animation cycles for enemy characters across the game's full roster
Partnered with the solo developer on core mechanics and difficulty balancing for an endless runner, running playtest cycles to
tune progression pacing

SKILLS
Languages: English (fluent), Ukrainian (native), Russian (native)
Systems & Data: CRM and back-office banking systems, data entry and reconciliation, document control, SQL
Office & Productivity: Microsoft Excel (pivot tables, lookups, data cleanup), Word, Outlook, PowerPoint; Google Workspace
Digital & Content: SEO copywriting, keyword research, content localization, Google Analytics, Search Console