Personal information hidden

Hanna Nyzhnia
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | nyzhnia.com | Barcelona, Spain

PROFESSIONAL SUMMARY

Service-oriented IT Support professional certified in CompTIA A+, Network+, and the Google IT Support Professional Certificate, with
hands-on troubleshooting across macOS and Windows and solid network fundamentals (VPN, DNS, Wi-Fi, Ethernet). I automate routine
tasks with Bash, PowerShell, and Python, and I'm comfortable supporting a fast-growing, internationally distributed team throughout the
employee lifecycle. Backed by an M.S. in Cybersecurity and ISC2 CC, I partner naturally with security teams on IT standards and access
controls. English fluent; Barcelona-based and EU-authorized (no sponsorship required).

CORE COMPETENCIES

IT Support & Troubleshooting macOS & Windows Networking (VPN, DNS, Wi-Fi) User & Access Management (SaaS)

Onboarding / Offboarding Scripting & Automation IT Security & Compliance

CERTIFICATIONS

CompTIA A+ CompTIA Network+ Microsoft Azure Fundamentals (AZ-900) ISC2 Certified in Cybersecurity (CC)

Google IT Support Professional Google Cybersecurity Professional

WORK EXPERIENCE

Archilabs Sep 2024 - Feb 2025
Full Stack Developer · Houston, TX (Remote)

Troubleshot and optimized backend systems and rendering infrastructure, resolving performance issues while supporting 200+ concurrent
users.
Automated repetitive tasks across a multi-tool pipeline with scripting, cutting a 5-minute process to 30 seconds.

Mission Zero May 2023 - Dec 2023

Full Stack Developer · Houston, TX (Remote)

Built and maintained backend services for 5,000+ concurrent users and integrated third-party SaaS and APIs, improving data-sync reliability
by 35%.

KPMG Dec 2021 - Dec 2022

Cybersecurity Consultant · Kyiv, Ukraine
Assessed and documented IT security policies and access controls against ISO 27001/27002 and NIST for 5 clients, delivering remediation
that lifted compliance ~40% - the kind of security-team partnership this role calls for.

EPAM Sep 2021 - Dec 2021

QA Tester · Kyiv, Ukraine
Identified, documented, and tracked 50+ software and system defects to resolution, collaborating daily with product, customer support, and
operations teams.

PROJECTS

Project-Ramus - Cloud Infrastructure & Automation AWS · Networking · Terraform

Provisioned and configured a Kubernetes cluster on AWS with Terraform - hands-on with cluster networking, IAM/access controls, and secrets -
and automated the delivery pipeline with CI/CD. github.com/grepxz/Project-Ramus

EDUCATION & TRAINING

M.S., Cybersecurity - Kyiv National University of Construction and Architecture Jan 2023

IT Support & Network Administrator Programs - Per Scholas Graduate

TECHNICAL SKILLS
Operating Systems: macOS, Windows, Linux (Kali, Mint) Networking: TCP/IP, DNS, VPN, Wi-Fi, Ethernet, routing, firewalls, SSL/TLS, SSH

SaaS & Access: user accounts & permissions, directory/identity concepts, endpoint & asset management Scripting: Bash, PowerShell, Python

Cloud & Security: AWS, Azure (AZ-900), OWASP Top 10, ISO 27001, NIST, GDPR

Languages: Ukrainian (native), English (fluent), Russian (fluent), Spanish (beginner)