Alisha

ALINA OSHMARINA
CUSTOMER SUPPORT SPECIALIST
Tbilisi, Georgia [open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Interactive Portfolio

ABOUT ME
Client-oriented and empathetic Customer Support Specialist with a strong technical background and exceptional
communication skills. Adept at handling high volumes of inquiries, providing prompt and accurate assistance, and
de-escalating complex situations with emotional intelligence. Confident PC user, quick learner of helpdesk software
and CRM systems, with a unique background in psychology and first-aid training enabling calm, structured, and
reassuring problem-solving. Currently seeking remote-only opportunities due to living across two countries.
Fully available and ready to work night shifts.

CORE COMPETENCIES & SKILLS
Customer Support & Communication: Active listening, high-speed messaging, conflict resolution, client retention,
ticket management, and clear written/verbal communication.
Technical Proficiency: Advanced PC user, fast typing speed, proficient with modern helpdesk tools, CRM
platforms, Google Workspace, cloud storage, and remote collaboration software.
Soft Skills & Crisis Management: Completed psychology courses for effective interpersonal communication;
studying emergency medicine and first-aid response for calm, methodical execution under pressure.

KEY EXPERIENCE & PROJECTS

Customer Support Specialist | Freelance / Remote Support Services
2023 – Present

• Prompt & Efficient Communication: Provided rapid-response customer service via chat and email,
maintaining low first-response times and high satisfaction rates.
• Client Advocacy & Empathy: Delivered personalized support, successfully guiding users through
troubleshooting steps, product inquiries, and account resolutions with a warm and supportive approach.
• Remote Workflow Management: Maintained seamless communication and task tracking across remote
environments while managing an adaptable schedule, including night shifts.
• Cross-Functional Problem Solving: Resolved technical and operational user friction efficiently by leveraging
advanced computer literacy and systematic troubleshooting.

LANGUAGES
• English: Professional Working
• Ukrainian: Native
• Russian: Advanced Proficiency