Роман

Name: Zinchuk Roman
Age: 21
Location: Ukraine, Lutsk
Email: [open contact info](look above in the "contact info" section)

ABOUT ME
A disciplined Customer Support Specialist with experience in customer service, fast response times, and a high level of responsibility.
I communicate clearly and politely with users, handle basic incidents, collect data for reports, and ensure every request is resolved successfully.
I learn quickly, approach tasks systematically, and consistently maintain a high level of service. I have hands-on experience with cryptocurrencies (wallets, USDT, transactions) and understand the specifics of Web3.
Ready to deeply immerse myself in the product and provide customers with maximum care and support.

WORK EXPERIENCE
Chat Manager / Customer Support Specialist
E-commerce, Remote
• Communicated with customers via chat and messengers, ensuring fast responses (usually within 1–2 minutes)
• Resolved issues related to product quality, packaging, payments, delivery, and returns
• Monitored reviews and maintained a positive brand reputation
• Reduced order errors thanks to attention to detail and accuracy
• Increased repeat purchases and positive reviews through high-quality communication
P2P / Crypto Payments
• Performed P2P operations in the South America region (GMT-3) (USDT ↔ bank transfers, wallets)
• Verified data accuracy, transaction statuses, delays, and possible reasons for rejections
• Communicated with clients: clarified details, assisted during transactions, confirmed payments
• Ensured transfer security: verified addresses, networks, tags, and correct amounts

EXPERIENCE IN THE CRYPTO SPHERE (PERSONAL & PRACTICAL)
• USDT transactions, transfers between wallets
• Experience with MetaMask, Phantom, Trust Wallet, and CEX exchanges
• Basic understanding of blockchain mechanics, fees, and transaction processing
• Knowledge of crypto terminology: networks, assets, swaps, bridges, transaction tracking, etc.

SKILLS
Customer Service: politeness, empathy, responsibility
Communication: strong written skills, stress resistance, conflict-free interaction
Technical Skills:
• Telegram
• Google Sheets / Docs
• Fast typing
• Digital literacy
• Data collection and structuring

PERSONAL QUALITIES
• High level of self-organization and discipline
• Fast learner
• Attention to detail
• Responsibility
• Customer-oriented mindset

EDUCATION
Volyn National University (Lutsk)
Major: Computer Science and Information Technologies
2022–2026
"DATA ENGINEERING AND SECURITY 2025"

ENGLISH LANGUAGE
Level: B2 (able to read documentation and communicate with customers)