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DMYTRO KIRIANOV
CUSTOMER SUPPORT

CONTACT PROFILE
[open contact info](look above in the "contact info" section) Customer Support Representative with 1.5+ year providing effcient,
knowledgeable service to customers. Experienced in troubleshooting and
[open contact info](look above in the "contact info" section) resolving customer issues, helping to create positive customer experiences.
tg: @yummy2o

Bulgaria, Nesebar, Sunny
Beach

WORK EXPERIENCE
EDUCATION
NDA, Digital Product Mar 2026- Present
2020-2025 Customer Support Representative
UNIVERSITY OF CUSTOMS
Reduced refund rates through effective customer communication and
AND FINANCE
compromise-based solutions.
Cybersecurity Handled complex, escalated, and highly negative customer cases.
Collaborated closely with the Technical Team to resolve customer
issues.
Managed non-standard cases and provided tailored solutions.
Empathy
Technical NDA, iGaming Nov 2025 - Feb 2026
Teamwork VIP Support Manager
Multi-tasking Delivered personalized, high-level support to VIP clients, handling
complex and sensitive inquiries with discretion and effciency
Effective Communication
Collaborated with Risk, Payments, Marketing, and Jira teams to ensure
Critical Thinking fast and seamless issue resolution
Applied tailored engagement strategies, including up-selling and
cross-selling techniques, increasing client retention and lifetime value.
LiveChat
NDA, iGaming Dec 2024 - Nov 2025
Notion
Customer Support/QC Manager
SoftSwiss
As a Customer Support manager:
Slack
Communicating with customers via email and chat
Jira Expanding the customer base
HubSpot Resolving customer queries
Collecting and analyzing data to learn user needs
NovaTalks
As a QC Manager:
LANGUAGES Checking chats and tickets:
Training of new support staff
Work with your supporters and writing recommendations
English (B2)
Checking the correctness of closures and controlling closure requests
Ukranian (Native)
Russian (Fluent)