Дар'

DARIA MAKSYMENKO

Customer Success Manager | International B2B | Client Relationship Management &
Retention

Kyiv, Ukraine
[open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY

Customer Success professional with 15+ years of experience in client-facing roles, including
10+ years managing international B2B accounts in telecommunications. Specialized in
maintaining long-term client health: identifying risks and changes in client behavior early,
diagnosing root causes, and developing tailored solutions that keep partnerships strong.
Retained and grew client relationships representing $400K+ in annual value through
consistent, high-quality account management. Delivered the highest profit contribution
among all managers for three consecutive years (peak monthly contribution of $80K),
recognized as Best Manager of the Year three years in a row.

PROFESSIONAL EXPERIENCE

ROVEX TELECOM
Senior Account Manager | February 2015 – Present

• Managing a portfolio of international B2B clients, focused on long-term relationship health
and retention rather than one-time deals.
• Monitoring traffic volumes, service quality, and profitability to proactively identify early signs
of client dissatisfaction or churn risk.
• Investigating root causes behind changes in client activity and designing corrective
solutions to restore and strengthen cooperation.
• Consulting clients on optimal solutions and alternative options aligned with their evolving
business needs.
• Serving as the client’s internal advocate - coordinating with technical and other internal
teams to resolve service issues and escalations.
• Using client and business data to inform account strategy and support cross-functional
decision-making.
• Building professional relationships at an international telecommunications conference,
representing client interests within the company.

Acting Business Development Manager | August – December 2025 (concurrent with
primary role)

• Analyzed the client base and developed an Ideal Customer Profile (ICP), deepening
understanding of client retention and satisfaction drivers.
• Evaluated lead quality and relevance based on data from a marketing agency - applying
structured client-fit analysis.
• Engaged with prospective partners using a consultative rather than a pushy approach.


INTERTELECOM
Customer Service Center Operator | July 2007 – May 2009

• Consulting customers and identifying their needs.
• Recommending products and solutions based on customer requirements.
• Preparing and closing customer agreements.
• Providing ongoing customer support.
• Resolving customer issues and service-related requests.

PARENTAL LEAVE
2009 - 2012

SELF-EMPLOYED / INDEPENDENT PROFESSIONAL
2012 - 2014

CORE COMPETENCIES

Customer Success · Account Health Management · Client Retention · Churn Prevention ·
Client Relationship Management · Needs Analysis · Data-Driven Decision Making ·
Cross-Functional Collaboration · Escalation Management · Problem Solving · International
B2B · Consultative Approach

CLIFTONSTRENGTHS - TOP 5

Individualization · Connectedness · Empathy · Competition · Responsibility

EDUCATION

State University of Information and Communication Technologies (DUIT)
Information Technologies | 2002 - 2007 | Kyiv, Ukraine

LANGUAGES

Ukrainian - Native
English - B2 written (primary channel of client communication), B1-B2 spoken - comfortable
with business/industry terminology, prepares in advance for calls and negotiations