Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20064055/

Work experience

Account Manager

from 07.2022 to 08.2026 (4 years 2 months)
Wing Assistant, Remote (IT)

Explore my GitHub portfolio, featuring projects I’ve managed, client work, and performance feedback: https://veevera123.github.io/veraann/

• Managed strategic account portfolio of 85+ enterprise clients including Asana, Glassdoor, Indeed, Wolters Kluwer, and Brilliant with 70% being enterprise-level accounts (average MRR $25K+)
•Achieved 83% client retention rate and 95% client satisfaction score, significantly exceeding industry benchmarks of 60–70% through proactive relationship management.
•Generated $200K+ in direct revenue through strategic upselling (Brilliant
Education Platform, Asana, Glassdoor, CGM), cross-selling programs, and account expansion initiatives.
•Led complex enterprise negotiations for Asana productivity platform and
Glassdoor career intelligence platform, recognized by management for advancing deals others struggled with.
•Reduced enterprise implementation time-to-launch by 52% through white-glove onboarding processes while maintaining 98% on-time delivery rate.
•Managed healthcare IT partnership for CGM requiring HIPAA compliance
expertise; client directly requested continuation citing exceptional responsiveness
•Coordinated stakeholder relationships across C-suite executives, legal counsel, and technical departments for multi-million dollar enterprise partnerships

Technical specialist

from 04.2019 to 06.2022 (3 years 3 months)
Expo Platform, Remote (IT)

Explore my GitHub portfolio, featuring projects I’ve managed, client work, and performance feedback: https://veevera123.github.io/veraann/



• Coordinated 25+ major global events with 1M+ total attendees including IMEX(world's largest meetings industry conference), K5 Conference, and Fairtrade international events.
• Achieved 100% platform uptime during high-traffic live events supporting thousands of concurrent users through proactive technical monitoring.
• Reduced technical issue resolution time by 50% through organized playbooks and workflow optimization, enabling teams to handle complex cases efficiently.
• Created comprehensive technical documentation and training materials,
recognized by leadership for exceptional knowledge management contributions.
• Managed international stakeholder requirements across multiple countries with multi-language support and diverse compliance needs.

Sales manager

from 03.2017 to 03.2019 (2 years)
Avatrade Marketplace, Remote (Auto business and auto service)

Explore my GitHub portfolio, featuring projects I’ve managed, client work, and performance feedback: https://veevera123.github.io/veraann/

• Generated 200+ inventories within 6 months representing $10M+ inventory value through strategic prospecting and relationship-driven selling
•Managed portfolio of 40+ active client accounts with 85% retention rate and consistently achieved 110–125% of monthly sales quota
•Improved conversion rates by 25% through collaboration with product and logistics teams on funnel optimization and A/B testing programs.
•Reduced churn rate by 30% through proactive identification of at risk accounts and targeted retention strategies.
•Developed sales enablement programs and team training that reduced deal closing time by 35% across the sales organization.

Education

University of The People

Business Administration, Kyiv
Higher, from 2015 to 2019 (4 years)

Additional education and certificates

Advanced Sales Strategy Customer Success Methodologies, Cousera.

6 months

Knowledge and skills

• Communicability
• Handling objections
• Management of CRM
• Active sales
• B2B Sales
• Direct sales
• Sales development
• Operational CRM
• Technical literacy
• Conducting business negotiations
• Deal support

Language proficiencies

English — fluent

Additional information

CORE COMPETENCIES

- Enterprise Account Management
- Sales Strategy Development
- Digital Sales Transformation
- CRM Optimization
- Performance Tracking
- Strategic Onboarding/ Client Relationship Management
- Revenue Growth Strategies
- Cross-functional Team Leadership
- Healthcare IT & HIPAA Compliance
- Project Management & Implementation
- Global Event Management
- Technical Platform Management
- Stakeholder Coordination
- Complex Negotiation & Deal Closing