Андрій

ANDRII SHULHA
IT SUPPORT

+3809546965 [open contact info](look above in the "contact info" section)
Ukraine, Poltava

PERSONAL SUMMARY
Support specialist with a strong background in user support and 1C development. Experienced in integration
testing, bug analysis, working with production systems, and optimizing business processes. Focussed on stability,
quality, and business results

Personal Qualities
• Systematic, responsible, and detail-oriented
• Strong analytical and structured thinking
• High attention to detail
• Fast learner with strong adaptability
• Result-oriented mindset
• Team player with effective collaboration skills
• Focused on product quality rather than “formal task closure”

hobby & Interests
• Technologies and process automation
• Analysis of complex systems
• Self-development and learning new tools
• Digital products and SaaS solutions

I’m driven by understanding how and why systems work, rather than just following instructions. I enjoy bringing structure to processes, identifying
weak points, and making products more stable and user-friendly. I feel most comfortable at the intersection of support, testing, and development —
where support delivers the greatest value to the business.

PROFESSIONAL ACHIEVEMENTS
• Led a personal initiative focused on the implementation and optimization of a 1C-based
solution, improving business process efficiency and system usability
• Conducted on-site training sessions for employees, including business trips, ensuring smooth
onboarding and effective adoption of the system
• Trained users on both software functionality and underlying business processes, increasing
overall operational efficiency
• Identified process bottlenecks and proposed improvements that enhanced system
performance and user experience
• Acted as a bridge between business users and technical teams, translating real-world needs
into practical system improvements
• Gained hands-on experience with production environments, quickly resolving issues and
minimizing disruptions
• Took ownership of continuous improvement efforts, focusing on system stability, usability,
and long-term efficiency

WORK EXPERIENCE
MARIA GORDEEVA

1C User Support Specialist
Kernel Group, Ukraine
Feb 2025 – Present
• Provided user support for 1C systems, including incident analysis and issue resolution
• Identified, reproduced, and documented bugs to ensure efficient resolution
• Collaborated closely with developers and business users to improve system performance
• Worked with electronic signatures and eTTN (electronic transport documents)
• Supported business-critical operations (elevators, terminals, production facilities)
• Contributed to the optimization of business processes and internal workflows

⸻

1C Developer
Kernel Group, Ukraine
• Developed new system functionality based on business requirements
• Automated business processes to improve efficiency and reduce manual effort
• Optimized system logic and performance
• Participated in testing and implementation of new solutions

EDUCATION AND PROFESSIONAL DEVELOPMENT

Yuri Kondratyuk National University “Poltava
Polytechnic”

LANGUAGES
Ukrainian - Native Russian - Native English -Intermediate B2