Soo

AGO SOO McAGO
Sales Representative, Customer Care Specialist and Customer Support Expert
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Abuja, Nigeria

PROFILE
I am committed to satisfying stakeholders, clients and consumers to the best of my ability. I have
a strong need for customers to be satisfied no matter what it takes because I believe it is the only
way the business will grow. With seven years of experience in sales, customer care and customer
support services, I know great communication, empathy and patience will always deliver
tremendous sales and keep customers. I am tech-savvy, I love and live online always ready to
receive a text, an email or take a customer’s call because the faster the response, the quicker the
sale and willingness to stay with the firm.

PROFESSIONAL EXPERIENCE
Sales Representative And Customer Support Expert 02/2024 – Present
United Bank for Africa (Heirs Life Assurance). Remote
Educate clients and customers on various investments packages.
Help clients execute their investments.
Through relentless follow-up I convert prospects into investors.
Through strong communication and genuine customer care and
support I consistently surpass monthly investment targets.
I relate with clients daily on issues concerning their investments,
offering personalized investment packages that meet their needs
and desires.
I accurately record customer interactions for quality assurance
purposes.

Sales Representative and Customer Care Specialist 02/2015 – 01/2017
Tito Gate Ltd Remote
Followed up on yet to be delivered products ordered by customers.
Assisted customers with placing orders and making payments and
other product information.
I maintained accurate customer data, and updated changes when
needed, in the company data system.
Worked cross-functionally with logistics to improve the overall
client experience.

Sales Representative 04/2012 – 12/2014
Uncle’s Place PLC Remote
Increased sales through consistent and gentle persuasion.
Provided after-sales support by providing data I collected
throughout the day.

Manage everyday customer inquiries.

EDUCATION
B.Sc. Psychology 12/2014 - 09/2021
Benue State University, Makurdi. Benue, Nigeria.

SKILLS
Computer Programming (Javascript)
Excellent with remote tools
(Google Workspace, Anydesk, Zoom, Slack).
Patience.
Data Collection.
Empathy.
Excellent English Communication (Oral and Written).
Customer engagement and retention.
Trouble Shooting and problem-solving.
Adaptability.
Self-motivation.
Goal oriented.
Sales negotiation and closing.
Attention to detail.