Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20080732/

Work experience

Chat manager

from 03.2025 to 06.2026 (1 year 4 months)
Casino Europa, Дистанційно (Краса, фітнес, спорт)

>>Handled live chat support for VIP customers

>>Responded to account, payment, and gameplay questions

>>Verified customer accounts and documents

>>Resolved technical and transaction issues

>>Followed company policies and responsible gaming rules

>>Maintained professional and polite communication at all times

Customer support representative

from 11.2023 to 10.2024 (1 year)
Mack's Moving Company USA, Дистанційно (Транспорт, логістика)

>>Answered incoming customer calls and chats

>>Collected customer information and entered data into CRM systems

>>Scheduled services and updated bookings

>>Provided accurate service information and pricing

>>Followed scripts and internal procedures

>>Ensured customer satisfaction by promptly addressing queries and concerns.

Customer support representative

from 08.2022 to 07.2023 (1 year)
Manhattan Dental Spa New York USA, Дистанційно (Телекомунікації, зв'язок)

>>Handled inbound calls and chat messages from patients

>>Scheduled appointments and updated records

>>Entered patient data accurately into company systems Assisted with basic insurance verification

>>Resolved patient inquiries calmly and professionally

Customer support representative

from 05.2021 to 06.2022 (1 year 2 months)
Nomad International Shipping & Logistics USA, Дистанційно (Транспорт, логістика)

>>Responded to customer calls and messages

>>Provided shipment status updates

>>Entered and updated client data in CRM

>>Coordinated with internal teams
Resolved complaints and follow-up requests

>>Participated actively in team meetings; shared insights and feedback garnered from customer interactions.

>>Handled difficult situations calmly, preserving company reputation.

Administrative associate

from 01.2020 to 04.2021 (1 year 4 months)
VVT Group Inc Logistics Center, Дистанційно (Транспорт, логістика)

>>Answered incoming calls and chats

>>Manage calendar, appointment, meeting and schedule efficiently

>>Scheduled services and updated bookings

>>Provided accurate service information and track task and deadline, follow ups

>>Followed internal procedures and conduct research and prepared reports

>>Ensure satisfaction by promptly addressing queries and concerns.

Education

Udemy

Virtual Assistant, Дистанційно
Higher, from 2023 to 2023 (less than 1 year)

Open university of Nigeria

Criminology, Дистанційно
Higher, from 2021 to 2024 (3 years)

Moldova State University

Mass Communication, Дистанційно
Higher, from 2017 to 2020 (3 years)

Knowledge and skills

• Організованість
• Висока працездатність
• MS Excel
• Здійснення вихідних дзвінків
• Прийом вхідних дзвінків
• Дисциплінованість
• Здатність до навчання