Діана

Diana Kazakova
PROFILE
I graduated from the university and received a bachelor's degree
in ‘Information systems and technologies’. I also trained as a
FullStack developer. I would be happy to join a company where I
can apply my knowledge and experience to help the company
grow as well as my personal career growth. I may not have all
the necessary skills, knowledge and experience, but I really want
CONTACT ME to work and am ready to learn everything necessary!

Responsible, organized, quick learner, work conscientiously,
[open contact info](look above in the "contact info" section) creative. Currently seeking an IT Support, Technical Support,
Junior IT, Help Desk, Cybersecurity internship or Alternance
[open contact info](look above in the "contact info" section) opportunity to continue developing a career in information
technology. Currently refreshing my web development and
https://github.com/dianakzkv programming skills through self-study while looking for an
opportunity to gain practical experience.
France, Grenoble
SKILLS
in/diana-kazakova-73b506211 React I have an experiance of
HTML, CSS | SASS, JS | TS working in Adode Photoshop,
Node.js, npm Illustator, 3dMax, Sony Vegas
Git & GitHub Pro 13, VN, InShot, Canva,
EDUCATION Bootstrap Figma

IT-Brains course EXPERIENCE
Full Stack Developer
2023 Netpeak Agency | International Customer Support Specialist
(Nov 2025 - Jun 2026)
Odesа Polytechnic National University Assisting international clients with inquiries about the company's marketing services
Bachelor in ‘Information system and in French and English. Provided detailed information about service options,
technologies’ supported the onboarding process, helped clients establish cooperation with the
2020 - 2024 company, and assisted with contract preparation, payments and signing procedures.

Briz | Technical Support Specialist
LANGUAGES (Jun 2024 - Nov 2025)
Provided technical support to customers. Diagnosed and resolved software and
Ukrainian | Russian
technical issues. Assisted users remotely and maintained high customer satisfaction.
Native Bilingual Escalated complex issues to senior technical teams. Documented incidents and
solutions.
English & French | Intermediate+
I can take part in daily meetings and IT-Brains | Support Manager
discuss work issues. (Apr 2023 - Sep 2023)
Assisted students and clients with technical questions. Managed customer requests
and internal communication. Coordinated issue resolution with instructors and
PERSONAL STRENGTHS
technical staff. Helped resolve technical and administrative issues.

Fast learner
Responsibility Art-Sites | YouTube Manager
Analytical thinking (Dec 2022 - Apr 2023)
Managed YouTube channels focused on real estate in European countries. Published
Time management
and optimized video content, optimized video descriptions and metadata. Worked
Attention to detail with analytics and audience engagement. Planned, launched, and managed YouTube
Problem solving advertising campaigns using Google Ads.