Аріна

SHAPOVAL ARINA
CUSTOMER SUPPORT SPECIALIST

PROFILE WORK EXPERIENCE
Customer-oriented professional with
hands-on experience in client
CUSTOMER SUPPORT / CUSTOMER MANAGER
communication, customer inquiries, order
support and CRM systems. Strong written Ukrainian Footwear E-commerce Brand
communication, B2 English and a 2023-2024
genuine interest in growing in Customer
• Provided customer support and responded to customer
Support.
inquiries about products, orders and deliveries.
• Worked with a CRM system to manage requests, track
CORE SKILLS orders and maintain accurate customer information.
• Helped resolve order-related issues while keeping
• Customer communication communication clear, professional and customer-
• Customer-oriented mindset focused.
• Assisted customers with product selection and
• Problem-solving
coordinated order details.
• Complaint & conflict resolution
• Collaborated with the sales team to support a positive
• CRM systems customer experience.
• Written communication
• Attention to detail ENGLISH-UKRAINIAN TRANSLATOR
• Multitasking iLANGUA
• Time management 2025-2026
• Teamwork & adaptability
• Translated business documents and professional
• Empathy
correspondence from English into Ukrainian.
• Ensured accuracy, clarity and an appropriate tone
across written materials.
LANGUAGES
• Worked with complex information while maintaining
• Ukrainian - Native
attention to detail and deadlines.
• English - B2
• Strengthened professional writing, proofreading and
• Slovak - B2 communication skills.
• Polish - A2
• Russian - С1

EDUCATION

CONTACT PREŠOVSKÁ UNIVERZITA
Translation and Interpreting - English, Slovak, Ukrainian
[open contact info](look above in the "contact info" section)
2023-2026
[open contact info](look above in the "contact info" section) Developed strong written and verbal communication
skills with a focus on professional communication,
[open contact info](look above in the "contact info" section)
translation, interpreting and working accurately with
multilingual information.