Анастасія

ANASTASIIA KABALIUK
Customer Support Specialist | HR & Recruitment | Executive Assistant | Operations Coordinator
📍 Kyiv, Ukraine | Open to remote work
📞 [open contact info](look above in the "contact info" section)
✉️ [open contact info](look above in the "contact info" section)
💬 Telegram: @wtuil

PROFESSIONAL SUMMARY
Organized and people-oriented professional with 3+ years of experience in customer service, HR, recruitment and employee coordination.
Experienced in recruiting for IT and administrative positions, candidate communication and screening, interview coordination, onboarding support, and operational assistance for employees.
I have also coordinated accommodation, transportation and relocation-related arrangements for international employees, which strengthened my ability to work in multicultural environments, handle unexpected situations and manage multiple processes simultaneously.
My key strengths are communication, organization, problem-solving, responsibility and adaptability.
With an academic background in International Business and International Relations, I am looking for a remote opportunity where I can contribute to customer experience, business operations, executive support, recruitment or international business processes.

CORE COMPETENCIES
Customer Support
• Customer communication
• Customer service
• Request handling
• Problem resolution
• Conflict resolution
• Customer-oriented approach
• High-volume communication
HR & Recruitment
• Candidate sourcing
• Candidate screening
• Recruitment coordination
• Interview coordination
• Candidate communication
• Onboarding coordination
• Hiring manager communication
Operations & Administration
• Employee coordination
• Administrative support
• Accommodation coordination
• Transportation & relocation coordination
• International employee support
• Multitasking
• Deadline management
• Confidential information handling

PROFESSIONAL EXPERIENCE
HR / Recruitment Specialist
Lidemy | July 2024 — July 2026
Worked across recruitment and employee coordination processes, combining HR responsibilities with operational and administrative support.
Key responsibilities:
• Sourced and initially screened candidates for various positions.
• Recruited for IT and administrative roles.
• Communicated with candidates throughout different stages of the recruitment process.
• Coordinated interviews between candidates and company representatives.
• Managed multiple vacancies and candidates simultaneously.
• Communicated with managers regarding staffing needs and recruitment requirements.
• Coordinated the onboarding process for new employees.
• Organized accommodation for employees, including international staff.
• Coordinated transportation and relocation arrangements for employees arriving from other countries.
• Communicated with international employees and assisted with organizational and logistical matters.
• Monitored arrangements, deadlines and agreements.
• Responded to unexpected situations and coordinated solutions quickly.
• Worked with confidential employee and candidate information.
• Maintained several ongoing processes simultaneously while ensuring timely communication.
Key strengths developed:
Recruitment • People Coordination • International Communication • Operations • Problem Solving • Multitasking

Barista / Customer Service Specialist
HotCup | 2023 — June 2024
Worked in a fast-paced customer-facing environment with a high volume of daily interactions.
• Provided friendly and professional customer service.
• Communicated with a large number of customers on a daily basis.
• Processed orders and handled individual customer requests.
• Resolved challenging and conflict situations professionally.
• Worked effectively under pressure and during high-volume periods.
• Collaborated with team members to maintain smooth daily operations.
• Maintained attention to detail and service quality throughout shifts.
• Developed strong communication, customer service and problem-solving skills.

EDUCATION
Kyiv Aviation Institute (KAI)
2022 — 2026
Faculty of International Relations
Major: International Business
Graduated in 2026.

LANGUAGES
Ukrainian — Fluent
Russian — Fluent
English — B1–B2

PROFESSIONAL STRENGTHS
• Excellent communication skills
• Customer-oriented mindset
• Strong organizational skills
• Responsibility and reliability
• Problem-solving
• Attention to detail
• Fast learner
• Adaptability
• Multitasking
• Stress management
• Independent work
• Team collaboration
• International communication
• Results-oriented approach
• Comfortable working remotely