Анастасія

ANASTASIIA SHYMCHUK
Zhytomyr, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFILE

4+ years of experience working with international clients, handling inquiries and complaints, and
resolving order-related issues through clear communication and practical solutions

EXPERIENCE

Lead Sales Manager

Eurogold Industries Ltd. | May 2023 – May 2026

• Managed up to 30 international clients across the EU, USA, Mexico, and Hong Kong.
• Handled customer inquiries and complaints related to delivery delays, product quality, and
order discrepancies.
• Resolved customer issues by coordinating with production, logistics, warehouse, finance, and
other internal teams.
• Found appropriate solutions to customer issues, including compensation, discounts, and
alternative solutions.
• Communicated with international clients daily in written English.
• Managed orders, maintained accurate information in 1C and BAS ERP, and monitored
deadlines from request to shipment.

Sales Manager
Eurogold Industries Ltd. | October 2021 – May 2023

• Supported international customers throughout the order process and provided timely updates.
• Handled customer questions and operational issues related to orders and deliveries.
• Coordinated order fulfillment and maintained customer and order information in ERP systems.

EDUCATION

Kyiv National Linguistic University
BA in English and Spanish Philology | 2017 – 2021

SKILLS

Customer Support & Client Communication • Complaint & Issue Resolution • Written Business
Communication • International Client Management • Problem-Solving • BAS ERP & 1C •
Microsoft Excel, Outlook & Word • Multitasking & Prioritization • Attention to Detail • Cross-
functional Coordination

LANGUAGES

English — C1 | Spanish — B1 | Ukrainian — Native