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Yasser
Customer support representative
- Considering positions:
- Customer support representative, Account manager, Contact center operator, Sales manager, Medical representative, Traffic manager, проджект-менеджер, спеціаліст з якості, Supervisor, Regional manager
- Age:
- 24 years
- City of residence:
- Lviv
- Ready to work:
- Lviv, Remote
Contact information
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You can get this candidate's contact information from https://www.work.ua/resumes/20092243/
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Yasmin Yasser Mohamed
Alexandria, Egypt 21523 • [open contact info ](look above in the "contact info" section) • [open contact info ](look above in the "contact info" section)
PROFESSIONAL SUMMARY
Compassionate Dental Professional experienced in educating patients on oral care and delivering
tailored consultations. Strong communicator with active listening skills, focused on understanding
patient needs and expectations. Committed to patient well-being and eager to take on additional
responsibilities to achieve team objectives.
SKILLS
• Healthcare coordination • Pediatric case management
• Customer service • Active listening
• Critical thinking • Healthcare communication
• Patient support • Service resolution
Experience
Customer Service Representative, 08/2024 to Current
Medical Core – Remote
• Resolved customer inquiries regarding healthcare plans and benefits efficiently.
• Educated patients on healthcare processes, enhancing understanding and satisfaction.
• Collaborated with medical staff to address patient concerns and improve service delivery.
• Streamlined appointment scheduling, reducing wait times for patients significantly.
Dispatcher, 12/2024 to 12/2025
Octpus
• Met call handling performance metrics, supporting department success.
• Respond to the calls and handle customers' problems
• Built strong client relationships through effective problem-solving.
• Worked remotely to support team initiatives.
EDUCATION
Bachelor's: Oral Surgery and Dental Medicine, 07/2024
Pharos University - Egypt
LANGUAGES
English: Arabic:
Upper intermediate (B2) Bilingual or Proficient (C2)
German:
Beginner (A1)
Personal Details
Date of Birth: 10/01/2001 Nationality: Egyptian
Gender: Female
Alexandria, Egypt 21523 • [
PROFESSIONAL SUMMARY
Compassionate Dental Professional experienced in educating patients on oral care and delivering
tailored consultations. Strong communicator with active listening skills, focused on understanding
patient needs and expectations. Committed to patient well-being and eager to take on additional
responsibilities to achieve team objectives.
SKILLS
• Healthcare coordination • Pediatric case management
• Customer service • Active listening
• Critical thinking • Healthcare communication
• Patient support • Service resolution
Experience
Customer Service Representative, 08/2024 to Current
Medical Core – Remote
• Resolved customer inquiries regarding healthcare plans and benefits efficiently.
• Educated patients on healthcare processes, enhancing understanding and satisfaction.
• Collaborated with medical staff to address patient concerns and improve service delivery.
• Streamlined appointment scheduling, reducing wait times for patients significantly.
Dispatcher, 12/2024 to 12/2025
Octpus
• Met call handling performance metrics, supporting department success.
• Respond to the calls and handle customers' problems
• Built strong client relationships through effective problem-solving.
• Worked remotely to support team initiatives.
EDUCATION
Bachelor's: Oral Surgery and Dental Medicine, 07/2024
Pharos University - Egypt
LANGUAGES
English: Arabic:
Upper intermediate (B2) Bilingual or Proficient (C2)
German:
Beginner (A1)
Personal Details
Date of Birth: 10/01/2001 Nationality: Egyptian
Gender: Female
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The candidate's resume is posted at https://www.work.ua/resumes/20092243/