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Customer support representative
- Considering positions:
- Customer support representative, Outreach specialist
- Age:
- 19 years
- City of residence:
- Kropyvnytskyi
- Ready to work:
- Kropyvnytskyi, Remote
Contact information
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You can get this candidate's contact information from https://www.work.ua/resumes/20112127/
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Kropyvnytskyi, Vasylia Nikitina
Vlad Hulavksiy
Street, 15к3, Apt. 155, Ukraine
[open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
Tg: @pma322ts
SUMMARY
I am a highly adaptable and communicative person who easily finds an individual approach to different people and builds positive
professional relationships. I work well both independently and as part of a team, learn quickly, stay focused under pressure, and am
always motivated to develop new skills.
WORK EXPERIENCE
Customer Support Representative Jul 2025 – Dec 2025
Preply
Provided customer support via CRM, handling up to 60 tickets per day related to accounts, subscriptions, payments, and platform
issues.
Troubleshot customer issues and provided clear, step-by-step solutions.
Managed multiple conversations while maintaining accurate and empathetic communication.
Escalated complex technical and account-related cases to relevant internal teams.
Collected customer feedback and contributed to improving the customer experience.
Customer Support Representative
Jan 2024 – Jun 2024
Corefy
Provided customer support via CRM/ticketing system, handling payment and platform-related inquiries.
Assisted B2B clients with payments, transactions, refunds, payouts, and account issues.
Investigated technical issues using logs, transaction IDs, and basic API troubleshooting.
Escalated complex cases and bugs to Development, QA, and DevOps teams.
Managed customer tickets, documented solutions, and maintained clear communication with international clients.
TECHNICAL SKILLS
MS Office Canva CRM Troubleshooting User support Social media
EDUCATION & CERTIFICATIONS
Bachelor’s Degree, Ukrainian State Flight Academy, Kropivnitsk, Ukraine 2025 - in progress
Faculty of Aircraft Flight Operations
Lyceum No.1 of Zhytomyr City Council 2021 - 2025
Middle education
Lyceum No.30 of Zhytomyr City Council 2014 - 2021
Middle education
ADDITIONAL INFORMATION
English - B2, Ukrainian - native, Russian - native
Vlad Hulavksiy
Street, 15к3, Apt. 155, Ukraine
[
[
Tg: @pma322ts
SUMMARY
I am a highly adaptable and communicative person who easily finds an individual approach to different people and builds positive
professional relationships. I work well both independently and as part of a team, learn quickly, stay focused under pressure, and am
always motivated to develop new skills.
WORK EXPERIENCE
Customer Support Representative Jul 2025 – Dec 2025
Preply
Provided customer support via CRM, handling up to 60 tickets per day related to accounts, subscriptions, payments, and platform
issues.
Troubleshot customer issues and provided clear, step-by-step solutions.
Managed multiple conversations while maintaining accurate and empathetic communication.
Escalated complex technical and account-related cases to relevant internal teams.
Collected customer feedback and contributed to improving the customer experience.
Customer Support Representative
Jan 2024 – Jun 2024
Corefy
Provided customer support via CRM/ticketing system, handling payment and platform-related inquiries.
Assisted B2B clients with payments, transactions, refunds, payouts, and account issues.
Investigated technical issues using logs, transaction IDs, and basic API troubleshooting.
Escalated complex cases and bugs to Development, QA, and DevOps teams.
Managed customer tickets, documented solutions, and maintained clear communication with international clients.
TECHNICAL SKILLS
MS Office Canva CRM Troubleshooting User support Social media
EDUCATION & CERTIFICATIONS
Bachelor’s Degree, Ukrainian State Flight Academy, Kropivnitsk, Ukraine 2025 - in progress
Faculty of Aircraft Flight Operations
Lyceum No.1 of Zhytomyr City Council 2021 - 2025
Middle education
Lyceum No.30 of Zhytomyr City Council 2014 - 2021
Middle education
ADDITIONAL INFORMATION
English - B2, Ukrainian - native, Russian - native
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The candidate's resume is posted at https://www.work.ua/resumes/20112127/