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Customer support representative
- Considering positions:
- Customer support representative, Account manager, HR-менеджер
- City:
- Lviv
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VIKTORIA PODOLSKA
CUSTOMER SUPPORT SPECIALIST |
CLIENT CARE & COMMUNICATION
[open contact info ](look above in the "contact info" section) [open contact info ](look above in the "contact info" section)
Lviv, Ukraine [open contact info ](look above in the "contact info" section)
SUMMARY
Resourceful Customer Support Specialist with a background in Applied Linguistics and intercultural
communication. Skilled in conflict de-escalation, user onboarding, and translating complex
information into clear, actionable solutions. Highly adaptable and proactive, with strong problem-
solving and communication skills and a strong focus on delivering a positive customer experience
across digital communication channels. Comfortable working in fast-paced environments, managing
multiple customer needs, and taking ownership of issues from initial contact through resolution.
WORK EXPERIENCE
LANGUAGE TUTOR Freelance December 2023 – Present
Managed end-to-end communication with individual clients, identifying their specific goals and
providing tailored guidance.
Built long-term relationships and trust through active listening, quick responsiveness, and
consistent feedback.
Addressed client concerns and schedule changes with empathy, resolving misunderstandings
calmly and professionally.
ENGLISH TEACHER Helen Doron April 2023 – November 2023
Managed cross-cultural interactions and served as the primary communication bridge between
students, parents, and administrative staff.
Resolved inquiries, scheduling conflicts, and student concerns with empathy, maintaining high
customer satisfaction and brand loyalty.
Standardized communication reports for stakeholders, summarizing individual learning dynamics
and resolving potential complaints before escalation.
Facilitated interactive group sessions in fast-paced environments, employing digital learning tools
and interactive presentation techniques.
EDUCATION
Bachelor of Philology (English & German Translation) 120-Hour TESOL/TEFL Certification
Ivan Franko National University of Lviv Advanced communication, presentation,
Graduated: 2026 and cross-cultural training methodology
LANGUAGES
Ukrainian - Native English - Advanced German - Elementary
CUSTOMER SUPPORT SPECIALIST |
CLIENT CARE & COMMUNICATION
[
Lviv, Ukraine [
SUMMARY
Resourceful Customer Support Specialist with a background in Applied Linguistics and intercultural
communication. Skilled in conflict de-escalation, user onboarding, and translating complex
information into clear, actionable solutions. Highly adaptable and proactive, with strong problem-
solving and communication skills and a strong focus on delivering a positive customer experience
across digital communication channels. Comfortable working in fast-paced environments, managing
multiple customer needs, and taking ownership of issues from initial contact through resolution.
WORK EXPERIENCE
LANGUAGE TUTOR Freelance December 2023 – Present
Managed end-to-end communication with individual clients, identifying their specific goals and
providing tailored guidance.
Built long-term relationships and trust through active listening, quick responsiveness, and
consistent feedback.
Addressed client concerns and schedule changes with empathy, resolving misunderstandings
calmly and professionally.
ENGLISH TEACHER Helen Doron April 2023 – November 2023
Managed cross-cultural interactions and served as the primary communication bridge between
students, parents, and administrative staff.
Resolved inquiries, scheduling conflicts, and student concerns with empathy, maintaining high
customer satisfaction and brand loyalty.
Standardized communication reports for stakeholders, summarizing individual learning dynamics
and resolving potential complaints before escalation.
Facilitated interactive group sessions in fast-paced environments, employing digital learning tools
and interactive presentation techniques.
EDUCATION
Bachelor of Philology (English & German Translation) 120-Hour TESOL/TEFL Certification
Ivan Franko National University of Lviv Advanced communication, presentation,
Graduated: 2026 and cross-cultural training methodology
LANGUAGES
Ukrainian - Native English - Advanced German - Elementary
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The candidate's resume is posted at https://www.work.ua/resumes/20116015/