Alina

ALINA HORLACH
AUDIT SPECIALIST

CONTACT ABOUT ME
[open contact info](look above in the "contact info" section)
I am a careful and responsible person with experience in customer support. I
[open contact info](look above in the "contact info" section) am good at checking details, finding mistakes, and solving problems. I enjoy
working with information and improving processes. I am interested in starting a
career in new department and developing my skills in this field.

WORK EXPERIENCE
EDUCATION
TrackEnsure 2022 - 2026
2017 Customer support
NATIONAL TRADE AND In my experience, an important part of the work was checking
ECONOMIC UNIVERSITY document with attention to details
Working with large volumes of information and frequent updates
Journalist In addition, after this experience, I can quickly get out of difficult
situations
2023 An important practice of establishing contact with drivers and
INTERNATIONAL SCHOOL company owners. This allows to take their their wishes and do the job
OF ACTING as efficiently as possible, so that in the future the client will want to
cooperate only with this company
Be empathetic but at the same time defend the interests of the
company
SKILLS
Empathetic customer
engagement
Problem-solving and critical
Samsung Electronics Co. Ltd 2019 - 2022
thinking
Customer support
Teamwork
Developed a deep understanding of user needs and pain points
Multitasking
through daily interactions, enhancing customer satisfaction.
Stress resistance Led feedback sessions and surveys, analyzing customer data to
Effective Communication provide actionable insights to the product development team.
Responded to emails and customer chats to resolve technical issues,
website, device, or technician problems.
LANGUAGES Utilized various CRM and SAP data analysis tools to track user
behavior and feedback trends.
English (B1)
Ukrainian
Russian