Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20132062/

Work experience

Dispatcher

from 10.2021 to now (5 years)
Agish Corporation, Дистанційно (Транспорт, логістика)

Find, plan, and book profitable loads for reefer and dry van trailers using DAT and Excel to keep trucks moving and maximize revenue. Track drivers in real time to make sure they arrive on time for pickups and deliveries, and step in early if there are any delays. Monitor how long trucks spend loading and unloading, and accurately file for detention or layover pay so the company gets paid for lost time. Fast-track roadside assistance and source reliable repair shops, mechanics, and parts across the country to get drivers back on the road safely. Act as the main contact for drivers, helping them with route changes, navigation, and solving unexpected emergencies calmly. Prepare and send billing packets (BOLs, PODs) to brokers and factoring companies for quick payment, and follow up on any unpaid invoices.

General manager

from 07.2017 to 06.2021 (4 years)
InTime, Конотоп (Транспорт, логістика)

At this position I was responsible for daily branch operations and led a cross-functional team, ensuring alignment with corporate standards, safety protocols, and standard operating procedures. Managed end-to-end financial and inventory reporting, conducting regular audits to ensure data integrity, cash drawer accuracy, and precise stock control. Resolved escalated customer service issues and complaints efficiently, maintaining high satisfaction scores and upholding the company's reputation. Investigated and resolved freight claims regarding lost or damaged cargo, cooperating with the insurance/legal departments to minimize financial losses.

Education

Chernihiv National Pedagogical University of Taras Shevchenko

Philology. Teacher of English and Foreign Literature., Чернігів
Higher, from 2013 to 2014 (1 year)

Hlukhiv National Pedagogical University of Oleksandr Dovzhenko

Philology. Teacher of English and Foreign Literature, Глухів
Unfinished higher, from 2009 to 2013 (4 years)

Additional education and certificates

Konotop Technical College No. 4 Associate Degree Equivalent in Secretarial Administration

2018-2019

Knowledge and skills

• MS Excel
• MS Word
• MS Office
• 1С
• MS PowerPoint
• 1С:Предприятие
• Ведення документації
• Управління командою
• Робота з клієнтами
• Робота із запереченнями
• Здатність до навчання
• Організація логістики
• Управління транспортною логістикою
• Урегулювання конфліктів
• Проведення касових операцій
• Робота з касовим апаратом
• QuickBooks
• Issuance of invoices
• Організація ремонту вантажівок
• Пошук запчастин для вантажівок
• Load scheduling
• Paperwork control
• DAT Power
• MyTriumph
• Reefer
• Dry VAN

Language proficiencies

• Ukrainian — fluent
• English — advanced