Ukraine's #1 job service
Микита
Junior technical support specialist
- Age:
- 21 years
- City of residence:
- Zaporizhzhia
- Ready to work:
- Dnipro, Kyiv, Lviv, Odesa, Remote, Zaporizhzhia
Contact information
The job seeker has provided: Phone numberEmail
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/20146549/
Uploaded file
Quick view
version
This resume is posted as a file. The quick view option may be worse than the original resume.
Mykyta Pastushenko
JUNIOR TECHNICAL SUPPORT SPECIALIST / L1-L2 SUPPORT
[open contact info ](look above in the "contact info" section) [open contact info ](look above in the "contact info" section) Chisinau, Moldova @Turrelle
SUMMARY
Technical Support Specialist with a Software Engineering background. Practical understanding of client-
server architecture, REST APIs, and relational databases (PostgreSQL). Experienced in web application
troubleshooting, issue replication via DevTools/Postman, and writing detailed bug reports for engineering
teams. Fluent in Ukrainian and Russian, comfortable with written technical communication in English (B1).
Ready for shift work (2/2, day/night).
CORE SKILLS
Troubleshooting & Tools Technical Stack
Chrome DevTools (Network, Console), Postman, REST API, HTTP Status Codes, PostgreSQL (Basic
Jira, Confluence, Trello. SQL queries), Client-Server Architecture, JSON, Git.
Soft Skills
Incident Management, Ticket Escalation, Customer
Care, Written Communication.
EXPERIENCE
EduSteam (Educational SaaS Platform) — Technical Support & QA / Junior 01/2026 – 05/2026
Engineer
Handled user incident management and technical support during the platform's
•
MVP release and pilot deployment.
Investigated client-side and server-side errors using browser DevTools and server
•
logs, reducing bug reproduction time for developers.
Tested REST API endpoints and data consistency across PostgreSQL models
•
using Prisma Studio.
Documented edge cases, categorized technical issues, and escalated system
•
vulnerabilities to the engineering team.
Customer Support Specialist / Call Center Agent 06/2024 – 08/2024
Managed high-volume customer communications and phone negotiations,
• Chisinau, Moldova
maintaining strict professional etiquette.
Worked with CRM databases, telephony software, and internal tracking systems
•
throughout full shifts.
Handled objections, customer retention, and conflict resolution under target
•
performance KPIs.
Prepared end-of-shift reporting and logged client interaction data with high
•
accuracy.
EDUCATION
Bachelor's degree in Software Engineering 09/2022 – 06/2026
National University "Zaporizhzhia Polytechnic" (NUZP) Zaporizhzhia, Ukraine
LANGUAGES
Ukrainian Russian
Native Native
English
B1 — intermediate technical/written
JUNIOR TECHNICAL SUPPORT SPECIALIST / L1-L2 SUPPORT
[
SUMMARY
Technical Support Specialist with a Software Engineering background. Practical understanding of client-
server architecture, REST APIs, and relational databases (PostgreSQL). Experienced in web application
troubleshooting, issue replication via DevTools/Postman, and writing detailed bug reports for engineering
teams. Fluent in Ukrainian and Russian, comfortable with written technical communication in English (B1).
Ready for shift work (2/2, day/night).
CORE SKILLS
Troubleshooting & Tools Technical Stack
Chrome DevTools (Network, Console), Postman, REST API, HTTP Status Codes, PostgreSQL (Basic
Jira, Confluence, Trello. SQL queries), Client-Server Architecture, JSON, Git.
Soft Skills
Incident Management, Ticket Escalation, Customer
Care, Written Communication.
EXPERIENCE
EduSteam (Educational SaaS Platform) — Technical Support & QA / Junior 01/2026 – 05/2026
Engineer
Handled user incident management and technical support during the platform's
•
MVP release and pilot deployment.
Investigated client-side and server-side errors using browser DevTools and server
•
logs, reducing bug reproduction time for developers.
Tested REST API endpoints and data consistency across PostgreSQL models
•
using Prisma Studio.
Documented edge cases, categorized technical issues, and escalated system
•
vulnerabilities to the engineering team.
Customer Support Specialist / Call Center Agent 06/2024 – 08/2024
Managed high-volume customer communications and phone negotiations,
• Chisinau, Moldova
maintaining strict professional etiquette.
Worked with CRM databases, telephony software, and internal tracking systems
•
throughout full shifts.
Handled objections, customer retention, and conflict resolution under target
•
performance KPIs.
Prepared end-of-shift reporting and logged client interaction data with high
•
accuracy.
EDUCATION
Bachelor's degree in Software Engineering 09/2022 – 06/2026
National University "Zaporizhzhia Polytechnic" (NUZP) Zaporizhzhia, Ukraine
LANGUAGES
Ukrainian Russian
Native Native
English
B1 — intermediate technical/written
More resumes of this candidate
Remote
Higher education
Education: 01.2022 - 01.2026: Факультет комп'ютерних наук та технологій, інженерія програмного забезпечення (Національний університет "Запорізька політехніка").
Zaporizhzhia
Mykyta Pastushenko JUNIOR PRODUCT MANAGER / PROJECT COORDINATOR (REMOTE) Chisinau, Moldova Микита SUMMARY Junior Product Manager with a Software Engineering background and practical experience...
Similar candidates
-
Technical Support Specialist L1
Odesa, Remote -
Technical support specialist
Dnipro, Remote -
Спеціаліст help desk
Kyiv -
Customer support specialist
30000 UAH, Zhytomyr, Remote -
Фахівець технічної підтримки
Remote -
Спеціаліст Service Desk
25000 UAH, Kyiv, Sofiivska Borshchahivka
Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/20146549/