Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20152786/

Work experience

Team lead QC

from 07.2025 to 08.2026 (1 year 2 months)
XTB, Київ (Фінанси, банки, страхування)

• Coordinated daily team operations, distributed tasks, and balanced workloads.
• Generated performance reports for team members.
• Mentorship & Feedback Sessions: onboarded, mentored, and trained new hires during their probation period for smooth integration. Held group and 1-on-1 sessions to discuss quality improvements, optimize workflows, and deliver constructive individual feedback.
• Auditing & Quality Control of reports: personally conducted control audits based on materials evaluated by team auditors to ensure scoring objectivity

Senior Quality Assurance Specialist

from 03.2023 to 07.2025 (2 years 5 months)
XTB, Київ (Фінанси, банки, страхування)

recordings and analyzing them to verify compliance with service standards.
• Checking the actions of managers for compliance with company regulations.
• Detailed analytical reporting: writing reports on the results of managers' performance in accordance with the company's internal standards.
• Identifying system errors, providing recommendations to management.
• Consistently met target KPI and compiled regular reports on completed work.
• Preparing reports on the work performed.

Quality Assurance Specialist

from 01.2022 to 02.2023 (1 year 2 months)
Midgard LLC, Київ (Фінанси, банки, страхування)

• Monitored call recordings and evaluated agent communications in Spanish and English for compliance with company policies and international financial regulatory requirements.
• Verified adherence to Risk Warnings, mandatory investment disclosures, strict script execution, and prevention of unauthorized financial advice or profit guarantees.
• Documented violations in standardized compliance reports and provided constructive feedback based on monitoring results.

Customer Support Representative

from 08.2021 to 11.2021 (4 months)
Master Call LLC, Київ (Фінанси, банки, страхування)

• Consulted and supported clients on trading platform operations via live chat, email, and inbound calls.
• Handled technical support issues, client verification, and collaborated with other departments.
• Managed high workloads under strict timelines.

Education

КНЛУ

Філологія та переклад (іспанська, англійська), Київ
Higher, from 2017 to 2021 (4 years)

Additional education and certificates

Практика перекладу в Бюро Перекладів «Азурит»

2021, 3 місяці

Knowledge and skills

• Цілеспрямованість
• Чесність
• Старанність
• Наполегливість
• Працьовитість
• Володіння мовами
• Пунктуальність
• Дисциплінованість
• Висока працездатність
• Ведення CRM
• Бажання вчитися і розвиватися

Language proficiencies

• English — advanced
• Spanish — above average
• Ukrainian — fluent