Олена
Support specialist
- Considering positions:
- Support specialist, Support manager
- Age:
- 37 years
- City of residence:
- Lviv
- Ready to work:
- Remote
Contact information
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You can get this candidate's contact information from https://www.work.ua/resumes/20153152/
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Detail-oriented Specialist with a robust background in the
Pharmaceutical Industry. Delivered expert consultation and
problem-solving, enhancing customer satisfaction and
understanding of medications. Focused on leveraging recent
training in Data Analytics to support Technical Support initiatives
and streamline operational processes.
CONTACT EXPERIENCE
Cluj-Napoca, Romania PROFESSIONAL DEVELOPMENT
400357 SELF-EMPLOYED
• Completed professional training in Data Analytics and developed
07/2024 - Current
[
• Developed practical projects using SQL, Excel, Tableau, and
olenatymchyshyn@gma BigQuery.
il.com • Utilised maternity leave for family responsibilities.
HARD SKILLS
• Problem Solving TRADE MARKETING SPECIALIST
• Data Validation Lex Marketing LLC
• Software & System • Processed marketing and sales information from multiple
06/2020 - 10/2023
Navigation sources.
• Data Entry • Prepared reports while ensuring completeness and accuracy of
• SQL data.
• Worked with multiple digital tools and systems to collect, process,
and analyse information.
SOFT SKILLS
• Analytical Thinking
• Customer-Oriented PROFESSIONAL DEVELOPMENT
Approach Various Pharmaceutical Companies
• Multitasking • Provided expert medication consultation to help customers
02/2005 - 05/2020
• Strong Communication understand treatments.
• Conflict Resolution • Clarified medication information with healthcare professionals to
• Adaptability resolve outstanding queries.
• Diagnosed customer concerns and delivered tailored solutions
within professional guidelines.
TOOLS • Maintained medical documentation and electronic systems for
accurate access.
• Microsoft Excel
• Followed procedures, regulations, and quality standards during
• Google Sheets
daily work.
• Tableau
• DBeaver
EDUCATION
LANGUAGES 2025
Data Analytics
English: B1
Go IT - Lviv, Ukraine
Intermediate
2012
Ukrainian: C2
master's degree Pharmacy
Proficient Danylo Halytsky Lviv National Medical University - Lviv,
Ukraine
More resumes of this candidate
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. Aspiring Data Analyst with strong analytical thinking, 15 years of experience in the pharmaceutical field, and ongoing training in data analytics at GoIT. Skilled in SQL, BigQuery, Google Sheets...
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Olena Tymchyshyn DATA ENTRY SPECIALIST DATA OPERATIONS DATA QUALITY SUMMARY Detail-oriented Data Specialist with 15+ years of experience in the pharmaceutical industry and a strong background...
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The candidate's resume is posted at https://www.work.ua/resumes/20153152/