Mohamed

Mohamed Ahmed
Abdelmoniem Elsayed
PROFESSIONAL EXPERIENCE
Customer Support Specialist
Aug 2025 – Oct 2025
Sutherland · Cairo,Egypt
› Managed high volumes of inbound customer calls, resolving billing inquiries with accuracy and
professionalism.
› Delivered timely, solution-oriented support ensuring customer satisfaction and first-call
resolution.
› Maintained detailed records of customer interactions in accordance with company protocols.

Social Media Manager Feb 2022 – May 2024
CONTACT Freelance · Düsseldorf,Germany
■ Cairo, Egypt › Developed and executed multi-platform digital marketing strategies across Facebook,
✉ [open contact info](look above in the "contact info" section) Instagram, and Google Ads.
[open contact info](look above in the "contact info" section)
› Planned, launched, and optimised paid media campaigns, improving audience reach and
■
930 069 601
conversion rates.
■
7th of September 1994
› Managed content calendars, community engagement, and performance analytics across client
LANGUAGES accounts.
Arabic Customer Relations Manager
Native 2021 – 2022
OnTrack Transportation Inc. ·North Carolina, USA
English Fluent › Served as the primary point of contact for prospective and existing clients in the US logistics
market.
Russian Advanced › Conducted comprehensive market research to identify business development opportunities.
› Established new client accounts, negotiated service contracts, and maintained long-term
German Intermediate business partnerships.

Ukrainian Intermediate Sales Manager 2019 – 2021
PlusFiveHundred · Kyiv, Ukraine
› Educated prospective clients on financial market dynamics and investment opportunities.
SKILLS › Guided clients through the full onboarding process including trading account activation and
······
B2B & B2C Sales platform navigation.
· ›
Social Media Management Consistently achieved and exceeded individual sales targets in a competitive financial services
· Paid Media Buying (Meta & Google Ads) environment.

Market Research & Analysis Animator / Entertainer 2016 – 2019
Customer Relationship Management Self-Employed · Hurghada, Egypt
Microsoft Excel & PowerPoint › Designed and delivered a diverse entertainment programme for international hotel guests
Strong Communication & Interpersonal including evening shows, disco nights, and cabaret performances.
Skills › Led daily aqua gym, stretching, and fitness sessions as part of the hotel's recreational activities.
PC & Internet Proficiency
› Performed professional fire show acts, enhancing the resort's premium guest experience.

Brand Ambassador & Event Usher 2014 – 2016
BLinkMarketingSolutions · Maadi,Cairo, Egypt
› Represented the company as a brand ambassador at high-profile marketing campaigns and
promotional events.
› Embodied company values through professional conduct, appearance, and guest engagement.
› Facilitated smooth event operations and elevated the overall brand image at public activations.

Cinema Attendant 2013 – 2014
SarayaMallCinema · Cairo, Egypt
› Welcomed and guided guests to designated seating areas, ensuring a seamless cinema
experience.
› Processed ticket sales transactions accurately and efficiently at the box office.
› Maintained venue security and enforced safety protocols to ensure a safe environment for all
patrons.

EDUCATION
Undergraduate Studies — Engineering
2020 – 2022
IgorSikorsky K yivPolytec h|[open contact info](look above in the "contact info" section)
Mohamed Ahmed AbdelmoniemElsayed|Cairo,Egypt nicInstitute | [open contact info](look above in the "contact info" section)