Калініченко

LIIA KALINICHENKO
Customer Support | Customer Service | Administrative Support
Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
PROFESSIONAL SUMMARY
Customer-focused and reliable professional with experience in customer communication, administration, project coordination and education. Experienced in handling customer enquiries by phone and online, maintaining accurate records, coordinating tasks, and communicating with customers, colleagues and external stakeholders. Confident in using Microsoft Office, Google Workspace and online communication tools. Multilingual, adaptable and quick to learn new systems, with a calm, clear and helpful approach to customer support.
CORE SKILLS
Customer Support • Customer Service • Customer Enquiries • Phone & Written Communication • Online Customer Communication • Administrative Support • Record & Database Management • Problem Solving • Stakeholder Communication • Microsoft Office (Word, Excel, PowerPoint) • Google Workspace • Time Management & Organisation • Team Collaboration • Attention to Detail • Social Media Communication
PROFESSIONAL EXPERIENCE
Project Manager | AdventureWorldTours | Sep 2024 – Aug 2025
• Coordinated day-to-day communication between team members and external stakeholders, responding to questions and keeping information up to date.
• Planned project timelines, organised schedules and followed up on tasks to help ensure deadlines were met.
• Maintained project documentation, updates and records in an organised and accurate manner.
• Identified issues, communicated changes and supported the team in finding practical solutions.
• Reviewed project results and highlighted areas where processes could be improved.
Social Media Manager | Qwerty.Software | May 2024 – Aug 2024
• Managed company social media accounts and maintained clear, consistent online communication.
• Worked with marketing and customer support teams to align customer-facing messages.
• Monitored online activity and performance data and adjusted content based on results.
• Supported timely responses and communication across digital channels.
Self-Employed Language Teacher (German & English) | Self-Employed | Aug 2020 – Apr 2024
• Communicated directly with students to understand their needs and provide personalised support.
• Managed lesson scheduling, learning materials and ongoing communication independently.
• Explained information clearly, answered questions and provided constructive feedback.
• Tracked student progress and adapted lessons to individual requirements.
Dealership Administrator | Peugeot Lion Auto | Feb 2016 – Sep 2017
Zaporizhzhia, Ukraine
• Handled incoming calls and customer enquiries using a multi-line phone system.
• Assisted customers, answered general questions and directed enquiries to the appropriate team member.
• Maintained administrative records and updated internal databases accurately.
• Managed office documentation, keys and inventory and supported daily dealership operations.
• Posted and updated vehicle listings across online platforms.
Assistant Manager | Svitlotekhnika | Oct 2013 – Sep 2016
Zaporizhzhia, Ukraine
• Managed incoming and outgoing correspondence and supported clear internal communication.
• Organised meetings, schedules and administrative documentation.
• Prepared reports and maintained accurate business records.
• Supported management with day-to-day operational and organisational tasks.
English Teacher | Zaporizhzhia Professional Lyceum | Oct 2012 – Oct 2013
Zaporizhzhia, Ukraine
• Delivered structured English lessons and explained information clearly to students with different learning needs.
• Prepared learning materials, answered questions and supported student progress.
• Maintained organised records and a positive learning environment.
EDUCATION
Master’s Degree, German Language and Literature | Zaporizhzhia National University, Ukraine | 2012
ADDITIONAL INFORMATION
Languages: Ukrainian (Native), Russian (Native), German (Upper-Intermediate/Advanced), English (Upper-Intermediate/Advanced) • Strong interpersonal communication skills • Experience working with multicultural teams • Adaptable and quick to learn new systems • Category B driving licence