Ukraine's #1 job service
Miracle
Customer service manager
- Considering positions:
- Customer service manager, Supervisor, Team lead, Customer support representative
- Age:
- 24 years
- City of residence:
- Kyiv
- Ready to work:
- Kyiv, Lviv, Remote
Contact information
The job seeker has provided: Phone numberEmailMessenger
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You can get this candidate's contact information from https://www.work.ua/resumes/20183554/
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Miracle Quadri
Customer Support Specialist
[open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section) | Telegram: @OQ_Miracle| LinkedIn
SUMMARY
Customer support professional with 3+ years handling phone, chat, and email inquiries across SaaS and healthcare environments,
including hybrid work with a team based in Kyiv. Comfortable juggling more than one conversation at a time, picking up new
processes quickly, and looping in the right colleague when something falls outside my lane. Reliable, calm under a steady stream
of requests, and used to environments where the day runs on a set schedule.
SKILLS
Support experience: Phone, live chat, and email support; managing multiple conversations at once; working cross-functionally
with other departments
Tools: Intercom, proprietary CRM & ticketing systems, MS Excel, Google Workspace, Slack, Zoom
Core strengths: Fast learner, clear communication, reliability, staying organized under a steady workload, comfortable with shift-
based schedules
EXPERIENCE
Team Lead (promoted from Customer Support Representative) - Telovox, Remote Aug – Dec 2021
• Made 40+ calls a day for hospital operations, confirming physician availability and coordinating scheduling requests.
• Relayed patient concerns to the right physician or physician assistant and kept records accurate and up to date.
• Promoted to lead a team on a 50+ call/day outreach project; tracked performance in Excel.
Customer Support Representative - SanityDesk, Kyiv, Hybrid Dec 2021 – May 2022
• Handled 50–80 daily customer inquiries across phone, email, and live chat with a Kyiv-based hybrid team, meeting service-
level targets.
• Worked with other teams to resolve issues that needed a specialist, keeping things moving without unnecessary delays.
• Kept accurate, up-to-date case records in Intercom and a proprietary CRM.
Online English Tutor - Foxi Education, Remote 2023 – Present
• Independently manage 10+ weekly virtual sessions via Zoom, maintaining consistent scheduling and follow-through with
each client.
VOLUNTEER EXPERIENCE
Support Agent - Borderlands, Remote Feb – May 2022
• Coordinated relocation logistics for displaced individuals via ticket-based systems, staying composed and accurate under
high-pressure, time-sensitive conditions.
EDUCATION
Doctor of Medicine - Bogomolets National Medical University, Kyiv, Ukraine 2018 – 2024
CERTIFICATION
Virtual Assistance Certification - ALX Africa, 2022
LANGUAGES
English - Native | Ukrainian - Intermediate
Customer Support Specialist
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SUMMARY
Customer support professional with 3+ years handling phone, chat, and email inquiries across SaaS and healthcare environments,
including hybrid work with a team based in Kyiv. Comfortable juggling more than one conversation at a time, picking up new
processes quickly, and looping in the right colleague when something falls outside my lane. Reliable, calm under a steady stream
of requests, and used to environments where the day runs on a set schedule.
SKILLS
Support experience: Phone, live chat, and email support; managing multiple conversations at once; working cross-functionally
with other departments
Tools: Intercom, proprietary CRM & ticketing systems, MS Excel, Google Workspace, Slack, Zoom
Core strengths: Fast learner, clear communication, reliability, staying organized under a steady workload, comfortable with shift-
based schedules
EXPERIENCE
Team Lead (promoted from Customer Support Representative) - Telovox, Remote Aug – Dec 2021
• Made 40+ calls a day for hospital operations, confirming physician availability and coordinating scheduling requests.
• Relayed patient concerns to the right physician or physician assistant and kept records accurate and up to date.
• Promoted to lead a team on a 50+ call/day outreach project; tracked performance in Excel.
Customer Support Representative - SanityDesk, Kyiv, Hybrid Dec 2021 – May 2022
• Handled 50–80 daily customer inquiries across phone, email, and live chat with a Kyiv-based hybrid team, meeting service-
level targets.
• Worked with other teams to resolve issues that needed a specialist, keeping things moving without unnecessary delays.
• Kept accurate, up-to-date case records in Intercom and a proprietary CRM.
Online English Tutor - Foxi Education, Remote 2023 – Present
• Independently manage 10+ weekly virtual sessions via Zoom, maintaining consistent scheduling and follow-through with
each client.
VOLUNTEER EXPERIENCE
Support Agent - Borderlands, Remote Feb – May 2022
• Coordinated relocation logistics for displaced individuals via ticket-based systems, staying composed and accurate under
high-pressure, time-sensitive conditions.
EDUCATION
Doctor of Medicine - Bogomolets National Medical University, Kyiv, Ukraine 2018 – 2024
CERTIFICATION
Virtual Assistance Certification - ALX Africa, 2022
LANGUAGES
English - Native | Ukrainian - Intermediate
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The candidate's resume is posted at https://www.work.ua/resumes/20183554/