Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20184028/

Work experience

Dispatcher

from 04.2025 to 10.2025 (7 months)
DMT Group, Дистанційно (Транспорт, логістика)

Sourced and booked freight loads via the DAT load board, securing an average of 1–2 loads every 2–3 days per truck across U.S. domestic lanes, communicated with shippers, brokers, and drivers to confirm rates and resolve scheduling issues.

Customer support representative

from 04.2022 to 04.2024 (2 years)
P4P, Дистанційно (IT)

Handled an average of 150 customer interactions per 8-hour shift across live chat, tickets, and phone calls in a fast-paced, high-volume iGaming environment. Resolved customer inquiries related to accounts, transactions, promotions, and platform issues, maintaining a professional, friendly tone under pressure. Adapted quickly to new products, promotions, and policy updates, logged, tracked, and managed support tickets using Zendesk and Intercom.

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Work with clients
• Live Chat & Ticket Support
• Zendesk
• Intercom
• Call Handling
• High-Volume Support
• Problem-Solving
• Multitasking
• Stress resistance
• Freight Dispatch
• DAT Load Board
• Carrier & Broker Communication
• Route Coordination

Language proficiencies

• English — fluent
• German — above average
• Ukrainian — fluent

Additional information

Actively looking for new job opportunities, ready to work right away!

Customer support professional with 1.5+ years in live chat, tickets, and calls (Zendesk, Intercom), averaging 150 chats per 8-hour shift. Also experienced in U.S. truck dispatch, sourcing and booking loads through DAT.

Seeking a customer support or dispatch role to put these skills to work.

Fluent in 4 languages: English, German, Ukrainian, Russian.