Chioma

ANIEBO CHIOMA
Contact: Phone: [open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section) aniebo-71369a42b/

Results-driven Customer Support Specialist with 5+ years of experience
Professional across fintech, e-commerce, and digital platforms.
Summary
Experienced in live chat, email, and phone support, with strong knowledge of
Zendesk, Intercom, Gorgias, Salesforce, and ServiceTitan. Skilled in handling
complex customer issues, escalations, payment and account-related
concerns, while maintaining high service quality and customer satisfaction.
.

Education Bachelor of Scinece in Mass Communication
Caritas University
Graduated: 2025

Professional Customer Support Specialist (Remote/Contract)
Mercuryo| Cyprus
Experience
Jun 2024- Jun 2026
Provided customer support for crypto, payments, transactions, deposits
and withdrawals.
Managed high-volume customer interactions through chat, email and
ticketing systems.
Investigated transaction issues, failed payments, account problems and
verification concerns.
Assisted customers with KYC/identity-verification and payment-related
issues.
Escalated technical, compliance and transaction cases to the appropriate
internal teams.
Identified recurring customer issues and helped improve support
processes.
Built strong knowledge of crypto payments, wallets, blockchain
transactions and fintech products.

Customer Support representative (Remote/Contract)
1Bet| Cyprus
Jan 2022- March 2024
Assisted customers with deposits, withdrawals, bets, bonuses, and
account issues.
Handled customer inquiries through live chat, email, and support tickets.
Investigated failed or pending transactions and escalated complex
cases.
Explained betting rules, odds, promotions, wagering requirements, and
settlement outcomes.
Assisted with KYC/verification and account-access issues.
Handled complaints and difficult customers while maintaining a
professional approach.
Followed SLA, quality, compliance, and responsible-gaming procedures.
Maintained accurate records of customer interactions and resolutions.

Customer Support representative (Remote/ Contract)
CS Outsource| Hungary
Jan 2021 - Jan 2022
Managed high-volume customer inquiries through live chat, email, and
phone.
Resolved customer issues while maintaining strong CSAT and quality
scores.
Handled escalations and difficult customers professionally.
Followed SLA and response-time targets.
Assisted customers with account, payment, booking, or service-related
issues.
Maintained consistent performance throughout nearly two years with the
company.
Helped reduce repeat contacts by providing clear, first-contact
resolutions.

Languange English – Professional Proficiency

Skills Attention to details
Empathy
Communication
CRM Management
Problem-Solving
Adaptability
Stress resistance
Ability to work under pressure
Patience
Team player
Multitasking

CRM/Saas Notion
Slack
Tools Intercom
Zendesk
Gorgias
Salesforce
ServiceTitans
Google workspace
Zoho