Уляна

ULIANA SAFAROVA
RESERVATIONS & OPERATIONS SUPERVISOR – TOURISM & HOSPITALITY

Bucharest, Romania | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFILE
Reservations and operations supervisor with over 12 years in tour operating, covering FIT, group, and elite/exotic travel
segments. Track record of opening and structuring new reservation departments, training and upskilling teams, and maintaining
supplier and partner relationships across multiple markets. Comfortable managing complex, high-touch bookings under pressure
while keeping service quality consistent.

PERSONAL DETAILS

Date of Birth October 15, 1985
Nationality Ukrainian
Current Location Bucharest, Romania
Availability Full-time – Hybrid or Remote

CORE COMPETENCIES
Reservations Systems Eagle Eye, CRM platforms
Booking Types Flights, bus transportation, private tours, hotel accommodations
Client Segments Individual, corporate, group, elite & exotic travel
Team Management Training, onboarding, and knowledge-level control for reservation teams
Team size managed 2 direct reports
Supplier Relations Hotels, DMCs, travel agents, transport partners
Languages English (Upper-Intermediate), Ukrainian & Russian (native), Romanian (Beginner)

WORK EXPERIENCE

Supervisor, Reservation Department – Coral Travel Romania Oct 2022 – Dec 2025
3 years 3 months
▪ Set up interaction processes between departments while opening a new office in Romania
▪ Managed business correspondence with hotel and transport partners
▪ Trained and onboarded new employees, tracking their progress against knowledge benchmarks
▪ Priced individual trips and handled special client requests
▪ Prepared, uploaded, and dispatched Passenger Name Lists (PNL)

Supervisor, Elite & Exotic Department – Coral Travel Ukraine Apr 2019 – Jul 2022
3 years 4 months
▪ Managed business correspondence with hotels and partners for elite and exotic destinations
▪ Trained and onboarded new employees, tracking their progress against knowledge benchmarks
▪ Checked invoices, prepared rooming lists, and ran sales analysis and reports
▪ Priced individual trips and special requests for the Elite & Exotic segment
▪ Resolved issues raised by travel agents, tourists, and DMCs
▪ Advised agents on exotic destinations and elite products
▪ Organized and accompanied familiarization (fam) trips
▪ Delivered webinars and seminars for partner agents

Supervisor, FIT & VIP Department – Kompas Ukraine Oct 2017 – Mar 2019
18 months
▪ Managed business correspondence with partners
▪ Resolved issues raised by travel agents, tourists, and DMCs
▪ Booked standard packaged and individual trips, including air ticket reservations
▪ Priced individual trips and special requests; processed cancellations and penalties
▪ Managed changes to booked and confirmed reservations
▪ Checked invoices, prepared rooming lists, and ran sales analysis and reports
▪ Guided fam trips and conducted hotel site inspections

▪ Delivered seminars for partner agents

Senior Travel Manager (Acting Head of Kyiv Office) – Top Travel Apr 2017 – Sep 2017
6 months
▪ Acted as head of the Kyiv office on an interim basis
▪ Managed business correspondence with partners
▪ Analyzed pricing and market conditions
▪ Resolved issues arising during tourists' trips
▪ Booked standard packaged and individual trips, including air ticket reservations
▪ Priced individual trips and group travel
▪ Trained and onboarded new employees

Travel Consultant – Chain of Travel Agencies “Mandruy” Aug 2013 – Mar 2017
3 years 8 months
▪ Advised clients on holiday planning
▪ Sourced the most favorable cost, timing, and quality of services for each trip
▪ Priced individual trips and group travel
▪ Handled customer issues arising during trips

EDUCATION
Bachelor's Degree 2003 – 2008
Borys Grinchenko Kyiv Metropolitan University
English Language and Foreign Literature

PERSONAL STRENGTHS
▪ Strong organizational and coordination skills
▪ Ability to work under pressure and manage multiple tasks
▪ Problem-solving and customer-oriented approach
▪ Team coordination and communication skills
▪ Attention to detail and responsibility
▪ Experience working in international environments