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Аналітик
- Considering positions:
- Аналітик, спеціаліст підтримки користувачів, менеджер підтримки користувачів
- Age:
- 20 years
- City:
- Kryvyi Rih
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You can get this candidate's contact information from https://www.work.ua/resumes/20210023/
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DMYTRO SOLOVYOV
Implementation & Support Specialist /
Aspiring Business Analyst
[open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section) | Kryvyi Rih
SUMMARY
Fast-learning support specialist with hands-on experience consulting B2B clients on business
logic for tax reporting and accounting software. Completed 4 professional certifications in 3
month. Currently pursuing a transition into ERP business analysis, combining technical
troubleshooting skills with client-facing consultation experience.
PROFESSIONAL EXPERIENCE
Implementation & Support Specialist - Techno-Center Mayak Jul 2025 - Aug 2026
Processed 40+ complex L2 technical tickets daily via Redmine, consistently maintaining
high resolution rates and strict SLA compliance for B2B clients.
Acted as a technical advisor during troubleshooting sessions, successfully identifying
client needs and cross-selling additional infrastructure services, including cloud server
hosting, secure data backups etc.
Consulted clients on business logic regarding tax declarations and electronic reporting
software (M.E.Doc, Cashalot, SOTA, SOTA.KASA), exceeding standard technical duties to
minimize client escalations.
Troubleshot software errors related to system integration, crypto-providers, database
integrity, and network configurations using remote administration tools and VoIP
EDUCATION
Junior Bachelor of Software Engineering Sep 2021 - Jun 2025
KRFK KAI | Kryvyi Rih
PROFESSIONAL SKILLS
Troubleshooting: L2 Technical Support, Log Analysis, Bug Localization, Root
Cause Analysis, Incident Management.
Systems & Networks: Client-Server Architecture fundamentals, Windows
OS/Server administration basics, Network concepts.
Domain Expertise: Business Logic Analysis, Electronic Document
Management (EDM), Digital Signatures (PKI), B2B Software configuration,
Technical Presales.
Software & Tools: Redmine (Issue Tracking), Remote Administration
(AnyDesk, TeamViewer), CRM Systems (BAS), VoIP (MicroSIP), MS Teams,
Python (Basic Scripting).
ADDITIONAL INFORMATION
Languages: English (B2), Ukrainian (native)
Certifications: M.E.Doc, Cashalot, SOTA, SOTA Kassa
Implementation & Support Specialist /
Aspiring Business Analyst
[
SUMMARY
Fast-learning support specialist with hands-on experience consulting B2B clients on business
logic for tax reporting and accounting software. Completed 4 professional certifications in 3
month. Currently pursuing a transition into ERP business analysis, combining technical
troubleshooting skills with client-facing consultation experience.
PROFESSIONAL EXPERIENCE
Implementation & Support Specialist - Techno-Center Mayak Jul 2025 - Aug 2026
Processed 40+ complex L2 technical tickets daily via Redmine, consistently maintaining
high resolution rates and strict SLA compliance for B2B clients.
Acted as a technical advisor during troubleshooting sessions, successfully identifying
client needs and cross-selling additional infrastructure services, including cloud server
hosting, secure data backups etc.
Consulted clients on business logic regarding tax declarations and electronic reporting
software (M.E.Doc, Cashalot, SOTA, SOTA.KASA), exceeding standard technical duties to
minimize client escalations.
Troubleshot software errors related to system integration, crypto-providers, database
integrity, and network configurations using remote administration tools and VoIP
EDUCATION
Junior Bachelor of Software Engineering Sep 2021 - Jun 2025
KRFK KAI | Kryvyi Rih
PROFESSIONAL SKILLS
Troubleshooting: L2 Technical Support, Log Analysis, Bug Localization, Root
Cause Analysis, Incident Management.
Systems & Networks: Client-Server Architecture fundamentals, Windows
OS/Server administration basics, Network concepts.
Domain Expertise: Business Logic Analysis, Electronic Document
Management (EDM), Digital Signatures (PKI), B2B Software configuration,
Technical Presales.
Software & Tools: Redmine (Issue Tracking), Remote Administration
(AnyDesk, TeamViewer), CRM Systems (BAS), VoIP (MicroSIP), MS Teams,
Python (Basic Scripting).
ADDITIONAL INFORMATION
Languages: English (B2), Ukrainian (native)
Certifications: M.E.Doc, Cashalot, SOTA, SOTA Kassa
More resumes of this candidate
Considering positions: Аналітик, Спеціаліст Service Desk, Консультант з продажу
35 000 UAH
Remote
Higher education · Full-time
- Спеціаліст Service Desk, Маяк Днепр, техноцентр, ООО, 1 year 2 months
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The candidate's resume is posted at https://www.work.ua/resumes/20210023/