Shahenda

Shahenda Hassan

21523, Alexandria Egypt • [open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding
service and support. Possesses solid understanding of customer needs and conflict resolution,
coupled with strong problem solving abilities. Aiming to build positive customer relationships and
contribute to customer satisfaction and loyalty.

SKILLS

• Critical thinking • Data entry

• Problem-solving • Complaint handling

• Customer relationship management (CRM) • CRM software

• Help desk support

Experience

Customer Service Representative, 08/2024 to Current
MED – Remote
• Resolved customer inquiries regarding healthcare plans and benefits efficiently.
• Educated patients on healthcare processes, enhancing understanding and satisfaction.
• Collaborated with medical staff to address patient concerns and improve service delivery.
• Streamlined appointment scheduling, reducing wait times for patients significantly.

Dispatcher, 12/2024 to 12/2025
NFL
• Met call handling performance metrics, supporting department success.
• Respond to the calls and handle customers' problems
• Built strong client relationships through effective problem-solving.
• Worked remotely to support team initiatives.

EDUCATION

Bachelor of Arts: Graphic & Arts, 06/2024, 07/2024
Pharos University - Egypt

LANGUAGES

English Arabic

Upper intermediate (B2) Bilingual or Proficient (C2)

Personal Details

Date of Birth: 10/01/2001 Nationality: Egyptian

Gender: Female