Nadiya

Nadiya
Kuzmych
WORK EXPERIENCE

Administrative Support Assistant May 2024 - July 2025

Alberta Government - Criminal Code Review Board
Review and proofread documents and correspondence to ensure compliance with legal
CONTACT ME procedures and grammatical usage.
Set up and maintain filing systems, utilizing knowledge of legal records and procedures
and frequently controlling confidential materials and documents.
[open contact info](look above in the "contact info" section) Open and distribute regular and electronic incoming mail and other material and
coordinate the flow of information internally and with other departments or
organizations.
[open contact info](look above in the "contact info" section) Determine and establish office procedures and routines.
Supervise and train other staff in procedures and in the use of current software.

Information Officer March 2023 - May2024

Alberta Government - Helpline

Answer inbound calls, emails with a professional and helpful tone.
EDUCATION Diagnose customer problems, provide accurate product information, and resolve
complaints on the first contact whenever possible.
Log every interaction, update customer records, and document detailed notes in the
Bachelor of Arts - in Education company's CRM software.
Maintain performance targets like short wait times, low call durations, and high
Ternopil National University, Ukraine
customer satisfaction scores.
1996-2001 Transfer complex problems to senior staff or specialized departments.
Supervise and train other staff in procedures and in the use of current software.
Certificate - Introduction to Coding
2022- 2023 IT Support Level-1 Oct 2022 - March 2023

RBC Royal Bank of Canada

SKILLS Provide day to day IT support to end users.
Administration of IT monitoring software including inventory and audit processes.
Respond to customer queries in a timely and accurate way, via phone, email or chat.
Log every interaction, update customer records, and document detailed notes in the
company's CRM software
Strong organizational and time- Share feature requests and effective workarounds with team members.
management skills Inform customers about new features and functionalities.
Exceptional communication and Follow up with customers to ensure their technical issues are resolved.
interpersonal skills
Ability to work independently and as
part of a team
Detail-oriented and able to handle
multiple tasks simultaneously
Software and hardware
troubleshooting REFERENCES
Dornel Phillips Iryna Davydenko
Royal Bank of Canada
Email : [open contact info](look above in the "contact info" section) Email: [open contact info](look above in the "contact info" section)