Дарія

Daria Kaptan
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

Summary
Sales and Account Management professional with 6+ years of experience driving revenue across IT services, CRM solutions, and
B2C event sales. Proven ability to close deals, build lasting client relationships, and grow into leadership — promoted to Team Lead
within 6 months at Sinners. Combines a strong commercial instinct with deep project management expertise, enabling confident
communication with both business decision-makers and technical teams. Experienced working with international clients across
English and Russian-speaking markets.

Hard Skills
Sales: B2B and B2C sales, full-cycle deal management, cold and warm outreach, discovery calls, objection handling, negotiation,
deal closing, upsell and cross-sell
Account Management: client onboarding, relationship management, retention, contract management, portfolio development
Products Sold: CRM systems and integrations, IT services and outsourcing, AI-driven development solutions, event tickets, club
memberships, B2B sponsorship packages
Project Management: Agile/Scrum, delivery coordination, roadmapping, stakeholder management — strong advantage in
technical sales cycles
Tools: Zoho CRM, Jira, Notion, Google Workspace, Slack, Amplitude
Languages: English (Upper-Intermediate B2), Ukrainian (Native), Russian (Native), Polish (Fluent C1), Spanish (Beginner)

Experience
Sales Manager / Account Manager Sep. 2025 – Present
Young Business Club Valencia, Spain
• Drove high-ticket B2C sales of premium business events and club membership packages with an average deal value of

¿1,000–3,600, targeting business professionals and entrepreneurs.
• Managed the full sales cycle — from initial outreach and discovery to negotiation, closing, and post-sale relationship

management.
• Built and maintained an active client portfolio, ensuring high retention and repeat engagement across YBC events and

programs.
• Conducted negotiations with partners and sponsors, securing deals that directly supported club growth and event delivery.

• Combined sales execution with account management — handled client onboarding, communications, and satisfaction

tracking.
Sales Manager / Project Manager 2022 – 2025
Zore.Digital B2B
• Managed B2B sales of custom software development services, CRM integrations, and AI-driven digital solutions.

• Ran end-to-end sales cycles — from lead qualification and solution presentation through commercial negotiation and contract

closure.
• Acted as primary point of contact for key accounts, combining sales ownership with project delivery management.

• Bridged business and technical teams — translated client needs into project scopes and maintained alignment throughout

delivery.
• Identified and closed upsell and expansion opportunities within existing accounts, growing portfolio value.
Sales Manager / Project Manager Dec. 2022 – Feb. 2023
Graph Lviv, Ukraine
• Sold and implemented Zoho One CRM solutions for B2B clients — combined consultative selling with hands-on project

delivery.
• Conducted requirements discovery, presented tailored solutions, and led full implementation lifecycle.

• Managed client relationships throughout the project, ensuring satisfaction and successful handoff.
Sales Manager → Team Lead 2019 – 2022
Sinners
• Started as Sales Manager selling CRM systems and IT services; promoted to Team Lead within 6 months based on top

performance.
• Consistently maintained a conversion rate of 10–20% across outbound and inbound pipelines.

• As Team Lead: managed and mentored a sales team, set individual targets, ran weekly reviews, and supported reps on

complex deals.
• Built outreach scripts, objection handling frameworks, and onboarding materials for new sales hires.

Education
GoIT Kyiv
Project Management Sep. 2022 – Nov. 2022
Vistula University Warsaw
Bachelor’s Degree, Journalism and Social Communication Oct. 2017 – Jun. 2020