• File

Hossam

Customer support representative

Considering positions:
Customer support representative, Customer service manager, Dispatcher, HR manager, фахівець контакт-центру, Sales manager, оператор чата, Content manager
Age:
31 years
City of residence:
Lviv
Ready to work:
Lviv, Remote

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HOSSAM HASSAN
74290, Alexandria Egypt | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

Professional Summary

Experienced with coordinating transportation logistics and managing schedules effectively.
Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. A track
record of maintaining excellent communication with drivers and customers to resolve issues
promptly.

Experienced with leading sales teams to achieve significant revenue growth and customer
acquisition. Utilizes strategic planning and effective communication to guide teams and meet
targets. Track record of fostering strong client relationships and adapting to dynamic market
conditions for sustained success.

Skills
• Customer service • Data entry

• Decision-making • Active listening
• Relationship building • Sales team training
• Staff management • Goals and performance

Work History
Dispatcher 12/2023 to Current
Myle – USA (Remote)
• Monitored communication systems to ensure efficient dispatch operations and timely
updates.
• Managed fleet tracking software to enhance route planning and resource allocation.
• Coordinated daily logistics to optimize delivery schedules and reduce response times.
• Developed training materials for new dispatchers, improving onboarding efficiency and
knowledge retention.

Sales Manager 08/2021 to 06/2023
Aramex – Remote
• Developed and implemented effective sales strategies to enhance customer engagement
and retention.
• Led sales team to achieve monthly targets through strategic planning and execution.
• Analyzed market trends to identify new business opportunities and adjust sales approaches
accordingly.

• Collaborated with cross-functional teams to streamline operations and improve service
delivery.

Education

Master of Science: Oral Surgery And Dental Medicine 07/2025
Pharos University - Egypt

Languages
Arabic English

Bilingual or Proficient (C2) Upper intermediate (B2)

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