Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20228317/

Work experience

Presales & Cloud Business Development Engineer

from 12.2023 to now (3 years)
DATAGROUP, PJSC, Київ (Телекомунікації, зв'язок)

Meeting with potential clients to present the company's cloud solutions from a technical perspective, identifying key client pain points and requirements.

Developing technical specifications based on client negotiations and sizing required cloud services to build accurate commercial proposals.

Calculating and sizing custom Private Cloud solution scenarios.

Vendor management, including interaction with hardware and software suppliers for sourcing and licensing.

Onboarding new clients, including hands-on guidance and training on managing public cloud resources via VMware vCloud Director and Veeam Service Provider Console (VSPC). Providing end-to-end presales technical support to prospective clients throughout the deal cycle until contract execution.

Conducting technical training sessions for the sales team on the company's cloud service portfolio.

Selecting optimal Microsoft software products and provisioning licenses under CSP and SPLA licensing programs.

Presales Engineer

from 09.2022 to 11.2023 (1 year 3 months)
GigaCloud, LLC, Київ (IT)

Meeting with potential clients to present the company's cloud solutions from a technical perspective, identifying key client pain points and requirements.

Developing technical specifications based on client negotiations and sizing required cloud services to build accurate commercial proposals.

Providing end-to-end presales technical support to prospective clients throughout the deal cycle until contract execution.

Conducting technical training sessions for the sales team on the company's cloud service portfolio.

Head of Technical Customer Support Department

from 11.2015 to 08.2022 (6 years 10 months)
Inter-Telecom, LLC, Київ (Телекомунікації, зв'язок)

Ensuring 24/7 network uptime and operational stability by quickly resolving emergency incidents, coordinating cross-departmental response, and maintaining strict SLA recovery deadlines.

Conducting prospective client meetings, gathering technical requirements, and drafting technical specifications (SOW/TOR) to support sales and onboarding.

Configuring and diagnosing diverse enterprise network equipment to maintain high performance and security.

Handling complex client escalations and resolving high-priority conflict situations to improve customer retention and satisfaction.

Mentoring and onboarding support team members, creating comprehensive technical documentation, Standard Operating Procedures (SOPs), and internal knowledge bases.

Managing vendor relationships to secure demo and testing equipment, negotiating favorable pricing, and optimizing purchasing terms.

Overseeing the upgrade and ongoing maintenance of the primary datacenter/POP power infrastructure, ensuring reliable Uninterruptible Power Supply (UPS) operations.

Education

O.S. Popov Odessa National Academy of Telecommunications

Telecommunication systems and networks / engineer of telecommunications, Одеса
Higher, from 2001 to 2005 (4 years)

Donetsk Industrial Automation College

Installation, operation and maintenance of automatic telecommunication, Донецьк
Specialized secondary, from 1996 to 2000 (4 years)

Knowledge and skills

• VMware vSphere
• VMware vCloud Director
• Cloud Infrastructure
• Veeam Backup & Replication
• Veeam Cloud Connect
• System Administration
• Technical Support
• Presales
• Pre-sales Engineering
• MS SPLA / CSP
• Commercial Negotiations
• Infrastructure Sizing & Cost Estimation
• Technical Specification Drafting (SOW/TOR)
• Product Presentations & Demos
• Technical Client Advisory
• Staff Training & Onboarding

Language proficiencies

• Ukrainian — fluent
• English — above average

References

Толстіхін Павло

Толстіхін Павло

Начальник відділу корпоративних продуктів, PJSC ''DATAGROUP'