Roman

ROMAN HORDINOV
Operations Director | COO Candidate — Multi-Site Operations, Compliance & Facilities Leadership
Kyiv, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
Open to relocation to Bulgaria — resided and operated a business in Plovdiv, Bulgaria (2023–2026)

PROFESSIONAL SUMMARY
Operations executive with 25+ years leading multi-site business operations, facilities, warehousing/logistics, and compliance
functions across Ukraine, China, the EU and CIS markets. Built and led teams of up to 50+ employees, with end-to-end
responsibility for budgeting, procurement, contractor management, health & safety, and regulatory compliance. Progressed
from Branch Director to Regional Auditor, reviewing operational and financial compliance across a 67-branch network.
Independently founded, leased, and operated multiple businesses in Ukraine, Bulgaria, and CIS countries, including direct
residency and business operations in Bulgaria (2023–2026). Fluent in English (C1) and Bulgarian (C1); native Ukrainian
speaker.

CORE COMPETENCIES
• Operations Management
• Multi-Site & Facilities Management
• Warehouse & Logistics Operations
• Contractor & Vendor Management
• Compliance & Regulatory Audits
• Health & Safety Compliance
• Risk Assessment & Corrective Actions
• Budget Management & Financial Reporting
• Procurement & Supplier Coordination
• Process Improvement
• Team Leadership (teams up to 50+)
• Shipment & Production Quality Control
• China Sourcing & Supplier Coordination
• Crisis & Incident Management
• Stakeholder & Vendor Relations
• Business Administration
• International / Multi-Country Operations
• Customer Service Operations
• Property Selection & Lease Negotiation

PROFESSIONAL EXPERIENCE

Operations Manager — Family Health & Recreation Center “Belelusso” & Tea House “Zira”, Plovdiv, Bulgaria
Mar 2023 – May 2026
Wellness, hospitality and community-focused business (health & beauty services, fitness/relaxation classes, café).
• Directed daily operations for a wellness center and café, including facility setup, renovation projects and equipment
installation.
• Managed property search, lease negotiation and contractor coordination; ensured compliance with local Bulgarian
authorities and regulations.
• Recruited, trained and supervised staff; managed budgeting, procurement, inventory control and supplier relationships.
• Maintained workplace safety, hygiene and service-quality standards across all operations.

Operations Manager — CTL Cargo, Ltd, Guangzhou, China Feb 2015 – May 2026
International logistics company managing cargo transportation between China and CIS countries.
• Managed a 1,200 m² warehouse and 80 m² office operation with a team of approximately 20 employees for more than
11 years.
• Directed property selection, lease negotiation, facility setup and ongoing maintenance coordination.
• Oversaw health & safety compliance, fire safety, staff safety briefings and risk assessments; managed CCTV and security
systems.
• Coordinated transportation, customs documentation and shipment quality control, reducing damage claims through
improved packaging and handling procedures.

• Managed relationships with landlords, transport companies, maintenance contractors and security providers.
• Investigated operational incidents and implemented corrective actions; led emergency response during major logistics
disruptions while maintaining service continuity.

Operations Manager — BIM (Logistics and Consulting Group) Apr 2010 – Jan 2015
Logistics, container leasing and China sourcing services, with a secondary line in business consulting, training and events.
• Coordinated international container cargo transportation and managed a fleet of approximately 80 shipping containers
used in international leasing operations.
• Supported clients with sourcing and procurement of equipment and goods from manufacturers in China, including on-
site production oversight and quality control of finished goods.
• Managed receiving and inspection of finished products, container loading, and controlled delivery and handover of
goods/equipment to clients’ premises.
• Organized conferences, seminars and training programs; coordinated venues, service providers and event logistics for
the consulting/events side of the business.
• Managed financial planning, reporting and contract administration with partners and service providers.

Branch Director / Regional Auditor — Ellerman Industries, Ltd, London, UK Aug 2003 – Feb 2010
International logistics company.
• Opened and built a branch operation from the ground up, managing warehouse and office operations, budgets and a
team of approximately 15 employees.
• Progressed to Regional Internal Auditor — one of six auditors responsible for reviewing operational, financial and
compliance standards across a 67-branch network.
• Conducted compliance inspections and investigations, identified risks, prepared audit reports and monitored
implementation of corrective actions.
• Built one of the company’s highest-performing client portfolios prior to the auditor appointment.

Sales Manager / Head of Sales Department / Director — Garant, LLC Jan 1999 – Aug 2003
Computer systems, office equipment, IT infrastructure and network solutions provider.
• Progressed from Sales Manager to Director, ultimately managing a team of more than 50 employees.
• Directed sales operations, budgeting, procurement and business development; oversaw office and warehouse
operations, supplier relationships and inventory control.
• Coordinated installation of computer systems, office equipment and network infrastructure for commercial, industrial
and public-sector clients, managing contractors and monitoring project delivery.
• Contributed to company growth through client acquisition and development of long-term customer relationships.

EDUCATION
AMSU — IT Engineer in Enterprise Management (Enterprise Systems Engineer), Sep 1995 – Jun 2001. Graduated with
honors. Thesis: “Automation of Management Systems and Database Development for International Port Management.”

LANGUAGES
Ukrainian — Native | English — Advanced (C1) | Bulgarian — Advanced (C1) | Russian — Fluent | Chinese — Basic
Working Proficiency

ADDITIONAL INFORMATION
• Driving License Category B (30 years’ driving experience)
• 25+ years of international business operations experience across Ukraine, China, the EU and CIS markets
• Extensive background in compliance monitoring and internal audits
• Proficient in Microsoft Office (Word, Excel), CRM and reporting systems
• Founded and managed Maldoshop (Kyiv), a side retail/e-commerce venture in children’s products run alongside
primary operational duties — grown from an initial sourcing purchase to a monthly revenue run-rate of $15,000;
currently paused