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Resume from September 17, 2026

Анна

Coordinator, Operations manager

Considering positions:: Coordinator, Operations manager, Customer support representative
Employment type:: full-time
Age:: 27 years
City of residence:: Ternopil
Ready to work:: Remote

Contact information

The job seeker has provided: Phone numberEmail

You can get this candidate's contact information from https://www.work.ua/resumes/20231503/

Work experience

Operations manager

from 04.2026 to 08.2026 (5 months)
UnrealFi, Дистанційно (Фінанси, банки, страхування)

- Coordinated operational tasks throughout the mortgage loan lifecycle, supporting U.S. Loan Officers and Loan Processors across multiple states;
- Managed multiple requests simultaneously, prioritized tasks, tracked progress, and ensured timely completion;
- Coordinated information and documentation between clients, lenders, title companies, insurance agents, and other stakeholders;
- Maintained accurate records and reports and ensured required information was collected and up to date;
- Identified process gaps and operational issues and communicated them to relevant team members.

HR manager

from 07.2023 to 12.2025 (2 years 6 months)
VEC-UA, Львів (Будівництво, архітектура, дизайн інтер'єру)

- Coordinated HR processes and day-to-day operations for a 50+ employee team, managing multiple priorities and deadlines;
- Organized and maintained HR documentation, databases, reports, policies, and internal guidelines;
- Coordinated meetings, internal communications, learning events, workshops, and team-building activities;
- Administered PeopleForce HRMS, including data management, workflows, permissions, leave tracking, and reporting;
- Identified process gaps and implemented improvements to workflows, documentation, and internal HR operations;
- Collected and analyzed feedback and HR data and prepared regular reports and summaries.

Customer Support Team Lead

from 12.2021 to 06.2023 (1 year 7 months)
Sure Lock & Key, Львів (Послуги для населення та бізнесу)

- Coordinated daily operations and workload for a team of 30+ customer support representatives;
- Organized onboarding, training, schedules, and performance management processes;
- Developed and maintained internal policies, procedures, guidelines, and knowledge base materials;
- Monitored team performance and KPIs, tracked issues, and coordinated solutions;
- Supported the launch of a new department in Georgia by coordinating training and operational processes onsite and remotely.

Customer support representative

from 08.2020 to 12.2021 (1 year 5 months)
Sure Lock & Key, Львів (Послуги для населення та бізнесу)

- Managed multiple customer requests simultaneously, coordinating with internal teams and service providers to ensure timely resolution;
- Maintained clear and accurate communication with U.S. customers and internal stakeholders.

Education

Національний університет "Львівська політехніка"

Міжнародна економіка, Львів
Higher, from 2015 to 2019 (4 years)

Additional education and certificates

Професія HR-Manager | Genius.Space

2023

Менеджер з персоналу (HR) | Навчальний центр "ДАНКО"

2023, 2 місяці
Certificate

HR-метрики та HR-аналітика | Prometheus

2025
Certificate

Професійний коуч | "Живе діло"

2023, 6 місяців
Certificate

"Навігація повернення ветеранів" | Prometheus