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ANDRII PETRYSHCHE
Operations Team Lead / Track & Trace Specialist
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
Kiev, Ukraine Kiev

SKILLS PROFILE

Microsoft Office Dynamic recent graduate with a Bachelor’s degree in Logistics and
International Trade, eager to leverage academic knowledge in a
professional setting. Possessing strong coordination and Microsoft
TMS Office communication skills, along with a passion for logistics and
supply chain management. Demonstrated ability to facilitate
effective communication across diverse groups, supporting
CRM systems
operational efficiency in high-pressure environments. Committed
to continuous learning and problem-solving, ready to contribute to
Communication Skills a forward-thinking team while developing expertise in the field.

Coordination
EDUCATION
Problem Solving
Bachelor’s degree in Logistics and 2019 - 2022
Data Analysis International Trade
Wittenborg University of Applied Sciences, Apeldoorn, Netherlands
Trade Regulations GPA 70 +, Excellent marks in Logistics and International Trade
related exams.
Logistics Operations
Recommendation Letters from professors with huge academic
Supply Chain Management and work achievements.

International Sales
EMPLOYMENT

LANGUAGES Operations Team Lead / Track & Trace May 2025 - Present
Specialist
Russian VICS FOREVER LLC, Kyiv, UA, Ukraine
Started as a Track & Trace Specialist and advanced to a team
leadership role within the first year.
Ukrainian
Manage and coordinate a team of 2 tracking specialists, assigning
English daily workloads and monitoring performance.

Oversee shipment tracking operations, ensuring on-time pickups,
deliveries, and proactive issue resolution.

Handle escalations, service failures, delays, missed appointments,
and other critical operational challenges.

Investigate and resolve cargo damage claims, coordinating with
drivers, terminals, warehouses, and customers.

Communicate directly with drivers, brokers, warehouses, terminals,
and clients to maintain smooth operations.

Monitor shipment status across multiple loads simultaneously and
provide timely updates to stakeholders.

Support process improvements and operational efficiency during a
period of significant company growth.

Train and assist new team members, helping maintain service
quality and operational standards.

Take ownership of high-priority and complex cases requiring
immediate decision-making and problem resolution.

Key Achievements:

Progressed from an individual contributor to managing a
dedicated tracking team within one year.

Played a key role in scaling tracking operations during company
growth from approximately $100K to $350K in monthly revenue.

Successfully managed operational disruptions, cargo damage
incidents, and critical customer escalations while maintaining
service continuity.

Built a reputation as the primary point of contact for complex
operational issues and problem resolution.

Translator & Administration Feb 2022 - Aug 2022
Communication
Russian Red Cross, Refugee Hub, Apeldoorn

Assisted in translating documents and conversations for
refugees.
Facilitated communication between organizations and
refugees.
Supported coordination efforts in the refugee hub to improve
efficiency.
Developed strong interpersonal and cross-cultural
communication skills.