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Yan
Customer support representative
- Age:
- 22 years
- City of residence:
- Kyiv
- Ready to work:
- Remote
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YAN GUSTYS
TECHNICAL SUPPORT SPECIALIST
CONTACT PROFILE
Versatile technical specialist combining a solid background in automotive
[open contact info ](look above in the "contact info" section) engineering with hands-on expertise in PC hardware, system
troubleshooting, and remote troubleshooting. Experienced in customer
[open contact info ](look above in the "contact info" section) support, AI-assisted productivity tools, and digital community moderation. A
resourceful, clear-communicating problem-solver adept at handling both
Starzechowice Dolne 18, physical hardware challenges and direct user-facing technical support.
27-200, Starachowice,
Poland
WORK EXPERIENCE
Global Gaming Services
Customer Support Specialist JAN 2025 - FEB 2026
SKILLS Handled high-volume customer inquiries via Live Chat and
ticketing systems, maintaining an average CSAT score above
Live Chat & Ticket Handling
92%.
Technical Diagnostics & Assisted users with account verification (KYC), authentication,
deposit/withdrawal inquiries, and payment gateway issues.
Troubleshooting
Investigated recurring system glitches, betting settlement issues,
Customer Communication & De- and transaction delays, escalating edge cases to technical and
escalation fraud teams.
Provided prompt dispute de-escalation, applying retention
Account Verification & Basic KYC strategies and bonus compensations in accordance with platform
Support policies.
Consistently met and exceeded key performance targets,
AI-Assisted Workflows & Automation including First Response Time (FRT < 45s) and SLA standards.
PC Hardware Diagnostics & Assembly Automotive Maintenance Station DEC 2020 - MAY 2024
Operating Systems (Windows, Linux) Automotive Electrical Engineer
Performed OBD-II diagnostic scans, interpreted fault codes, and
Escalation & Edge-Case Management
analyzed live sensor data.
SLA Adherence & CSAT Optimization Traced and repaired wiring harness damage, terminal pins, open
circuits, and parasitic drains.
Tested, serviced, and replaced starters, alternators, batteries,
LANGUAGES and relays.
Diagnosed issues across exterior/interior lighting, sensors, and
electronic control modules.
English - B2
Installed aftermarket electronics, including dashcams, GPS
Ukrainian - Fluent speaker
trackers, and parking assistance systems.
Russian - Fluent speaker
EDUCATION
Automotive Engineering 2022-2026
National Transport University
Electrical Systems Technician 2019-2023
Kharkiv National Automotive College
TECHNICAL SUPPORT SPECIALIST
CONTACT PROFILE
Versatile technical specialist combining a solid background in automotive
[
troubleshooting, and remote troubleshooting. Experienced in customer
[
resourceful, clear-communicating problem-solver adept at handling both
Starzechowice Dolne 18, physical hardware challenges and direct user-facing technical support.
27-200, Starachowice,
Poland
WORK EXPERIENCE
Global Gaming Services
Customer Support Specialist JAN 2025 - FEB 2026
SKILLS Handled high-volume customer inquiries via Live Chat and
ticketing systems, maintaining an average CSAT score above
Live Chat & Ticket Handling
92%.
Technical Diagnostics & Assisted users with account verification (KYC), authentication,
deposit/withdrawal inquiries, and payment gateway issues.
Troubleshooting
Investigated recurring system glitches, betting settlement issues,
Customer Communication & De- and transaction delays, escalating edge cases to technical and
escalation fraud teams.
Provided prompt dispute de-escalation, applying retention
Account Verification & Basic KYC strategies and bonus compensations in accordance with platform
Support policies.
Consistently met and exceeded key performance targets,
AI-Assisted Workflows & Automation including First Response Time (FRT < 45s) and SLA standards.
PC Hardware Diagnostics & Assembly Automotive Maintenance Station DEC 2020 - MAY 2024
Operating Systems (Windows, Linux) Automotive Electrical Engineer
Performed OBD-II diagnostic scans, interpreted fault codes, and
Escalation & Edge-Case Management
analyzed live sensor data.
SLA Adherence & CSAT Optimization Traced and repaired wiring harness damage, terminal pins, open
circuits, and parasitic drains.
Tested, serviced, and replaced starters, alternators, batteries,
LANGUAGES and relays.
Diagnosed issues across exterior/interior lighting, sensors, and
electronic control modules.
English - B2
Installed aftermarket electronics, including dashcams, GPS
Ukrainian - Fluent speaker
trackers, and parking assistance systems.
Russian - Fluent speaker
EDUCATION
Automotive Engineering 2022-2026
National Transport University
Electrical Systems Technician 2019-2023
Kharkiv National Automotive College
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The candidate's resume is posted at https://www.work.ua/resumes/20232721/