Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20246437/

Work experience

Sales Manager

from 01.2023 to now (3 years 11 months)
Ramp, New York, Remote (Finance, banking, and insurance)

Lead a team of 12 sales associates focused on corporate spend, cards, and finance automation solutions for mid-market and growth-stage companies.

Consistently exceed monthly and quarterly revenue targets by 15-22% through structured coaching, pipeline discipline, and targeted outbound plays.

Raised team conversion rate from 28% to 41% by refining discovery calls, objection handling, and product knowledge sessions.

Partner with customer success and support teams to reduce churn and expand accounts after initial close. Own team scorecards: new logos, expansion revenue, sales cycle length, and customer satisfaction on sales interactions.

Hire, onboard, and develop talent; two direct reports promoted to senior sales roles within 18 months.

Customer Service Manager

from 12.2019 to 01.2023 (3 years 2 months)
Brex, San Francisco, Remote (Finance, banking, and insurance)

Lead a team of 12 sales associates focused on corporate spend, cards, and finance automation solutions for mid-market and growth-stage companies.

Consistently exceed monthly and quarterly revenue targets by 15-22% through structured coaching, pipeline discipline, and targeted outbound plays.

Raised team conversion rate from 28% to 41% by refining discovery calls, objection handling, and product knowledge sessions.

Partner with customer success and support teams to reduce churn and expand accounts after initial close. Own team scorecards: new logos, expansion revenue, sales cycle length, and customer satisfaction on sales interactions.

Hire, onboard, and develop talent; two direct reports promoted to senior sales roles within 18 months.

Customer Service Representative

from 09.2016 to 11.2019 (3 years 3 months)
Stripe South San Francisco, CA (, Remote (Finance, banking, and insurance)

Delivered multi-channel support (email, chat, and ticket) for merchants using payments, billing, and financial infrastructure products.

Maintained a personal CSAT above 92% and olution rate above 85% across three years of high-volume service. Resolved account inquiries, payment issues, integration questions, and product troubleshooting with accuracy and clear communication.

Consistently ranked in the top 10% of the support organization for quality and customer feedback scores. Supported peak periods (product launches, holiday volume, platform incidents) with calm, solution-focused service under pressure.

Earned internal recognition for excellence and later selected for the management development track.

Education

University of Lagos

Business Administration, Lviv
Higher, from 2017 to 2022 (5 years)

Knowledge and skills

• Organizedness
• Communicability
• Educability
• Goodwill
• Conflict-free
• Honesty
• Attentiveness
• Adaptability
• Discipline
• Active sales
• Management of CRM
• Handling objections
• Direct sales
• Diligence
• Hardworking
• B2B Sales
• User 1C

Language proficiencies

English — fluent