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Customer support representative
- Considering positions:
- Customer support representative, Sales manager, Dispatcher
- Age:
- 21 years
- City of residence:
- Kyiv
- Ready to work:
- Kyiv, Lutsk, Remote
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The job seeker has provided: Phone numberEmail
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You can get this candidate's contact information from https://www.work.ua/resumes/20264104/
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Julia Zhuk
Date of birth: 02/04/2005 Nationality: Ukrainian Phone number:
[open contact info ](look above in the "contact info" section) (Mobile) Email address: [open contact info ](look above in the "contact info" section) telegram: Z_Juliette
Address: Ukraine (Home)
ABOUT ME
Experienced in English and Spanish customer support and language tutoring, with background in international
communication.
EDUCATION AND TRAINING
2022 – 2026 Kyiv, Ukraine
ROMANCE LANGUAGES AND LITERATURE (TRANSLATION INCLUSIVE), THE FIRST - SPANISH Taras
Shevchenko National University of Kyiv
Field of study Literature and linguistics Level in EQF EQF level 6
2026 – CURRENT Lutsk, Ukraine
SOCIAL WORK AND COUNSELLING Lutsk National Technical University
Field of study Social work and counselling Level in EQF EQF level 7
LANGUAGE SKILLS
Mother tongue(s): UKRAINIAN
Other language(s):
UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken production Spoken interaction
ENGLISH C1 C1 C1 C1 C1
SPANISH B2 B2 B2 B2 B2
POLISH B1 B1 B1 B1 A2
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
WORK EXPERIENCE
CUSTOMER SUPPORT SPECIALIST – INTERNATIONAL OUTSOURCING PROJECT – 05/2026 – Current – KYIV, UKRAINE
• Handled incoming and outgoing client inquiries via calls in English and Spanish
• Assisted users with platform navigation and service-related questions
• Managed client feedback
• Maintained records of client interactions in CRM systems
ONLINE ENGLISH AND SPANISH TUTOR – SELF-EMPLOYED – 2024 – 2026 – REMOTE, UKRAINE
• Conducted individual online language lessons for adult learners (English and Spanish)
• Designed personalized study plans and interactive materials tailored to students' goals
• Explained complex grammar, vocabulary, and phonetic concepts in an accessible manner
PROJECTS
2025 – 2026
Erasmus+ Academic Exchange Program
Completed a 1-semester academic exchange program at University of Cantabria (Santander, Spain), focusing on
Spanish linguistics and intercultural communication.
SKILLS
Microsoft Word Zoom Canva Google Docs Good listener and communicator Responsibility Team-work
oriented Written and Verbal skills E-learning & Remote Work Tools customer support Foreign Language
instruction Motivated Adaptability to different cultures and changes and willingness to learn
HOBBIES AND INTERESTS
Foreign language podcasts & educational content
Foreign literature
Pilates
Cinema and movie series
Date of birth: 02/04/2005 Nationality: Ukrainian Phone number:
[
Address: Ukraine (Home)
ABOUT ME
Experienced in English and Spanish customer support and language tutoring, with background in international
communication.
EDUCATION AND TRAINING
2022 – 2026 Kyiv, Ukraine
ROMANCE LANGUAGES AND LITERATURE (TRANSLATION INCLUSIVE), THE FIRST - SPANISH Taras
Shevchenko National University of Kyiv
Field of study Literature and linguistics Level in EQF EQF level 6
2026 – CURRENT Lutsk, Ukraine
SOCIAL WORK AND COUNSELLING Lutsk National Technical University
Field of study Social work and counselling Level in EQF EQF level 7
LANGUAGE SKILLS
Mother tongue(s): UKRAINIAN
Other language(s):
UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken production Spoken interaction
ENGLISH C1 C1 C1 C1 C1
SPANISH B2 B2 B2 B2 B2
POLISH B1 B1 B1 B1 A2
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
WORK EXPERIENCE
CUSTOMER SUPPORT SPECIALIST – INTERNATIONAL OUTSOURCING PROJECT – 05/2026 – Current – KYIV, UKRAINE
• Handled incoming and outgoing client inquiries via calls in English and Spanish
• Assisted users with platform navigation and service-related questions
• Managed client feedback
• Maintained records of client interactions in CRM systems
ONLINE ENGLISH AND SPANISH TUTOR – SELF-EMPLOYED – 2024 – 2026 – REMOTE, UKRAINE
• Conducted individual online language lessons for adult learners (English and Spanish)
• Designed personalized study plans and interactive materials tailored to students' goals
• Explained complex grammar, vocabulary, and phonetic concepts in an accessible manner
PROJECTS
2025 – 2026
Erasmus+ Academic Exchange Program
Completed a 1-semester academic exchange program at University of Cantabria (Santander, Spain), focusing on
Spanish linguistics and intercultural communication.
SKILLS
Microsoft Word Zoom Canva Google Docs Good listener and communicator Responsibility Team-work
oriented Written and Verbal skills E-learning & Remote Work Tools customer support Foreign Language
instruction Motivated Adaptability to different cultures and changes and willingness to learn
HOBBIES AND INTERESTS
Foreign language podcasts & educational content
Foreign literature
Pilates
Cinema and movie series
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The candidate's resume is posted at https://www.work.ua/resumes/20264104/