Taras

Customer Support Specialist

Considering positions:
Customer Support Specialist, IT-спеціаліст, спеціаліст підтримки користувачів
Age:
42 years
City of residence:
Kyiv
Ready to work:
Kyiv, Remote

Contact information

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Work experience

Sales specialist

from 03.2026 to 08.2026 (6 months)
Agrotem LLC (Сільське господарство, агробізнес)

Career break

from 10.2022 to 03.2026 (3 years 6 months)
Working on a personal project

Sales manager

from 01.2016 to 10.2022 (6 years 10 months)
Venbest Security, Київ (Охорона, безпека)

Directed the strategic growth of commercial and technical departments within one of Ukraine's leading security firms.
Developed and implemented expansion plans that significantly increased the company's market share.
Oversaw technical integrations and project delivery for corporate clients, ensuring 100% satisfaction and retention.
Led high-stakes negotiations with B2B partners and government entities.

Career break

from 02.2013 to 01.2016 (3 years)
Working on a personal project

Sales manager

from 08.2008 to 02.2013 (4 years 7 months)
Kyiv Margarine Plant, Київ (Харчова промисловість)

Managed key accounts and expanded sales territories within the assigned regions.
Consistently exceeded quarterly sales targets through proactive relationship building and market analysis.
Collaborated with distributors to optimize product placement and increase brand visibility.
Analyzed sales data to identify trends and adjust territory strategies accordingly

Education

Dragomanov National Pedagogical University

Social work, Київ
Higher, from 2011 to 2015 (4 years)

Additional education and certificates

12

Knowledge and skills

  • ● Sales & Business Development: Lead Generation
  • Cold Outreach (
  • Цілеспрямованість
  • Комунікабельність
  • Здатність до навчання
  • Доброзичливість
  • Неконфліктність
  • Дисциплінованість
  • Уважність
  • Робота із запереченнями
  • Старанність
  • Працьовитість

Language proficiencies

English — average

Additional information

•Customer Success & Support: Account Management, Conflict Resolution, CRM Management, Retention Strategies, Public Relations.
•Management & Operations: Strategic Planning, Procurement, Technical Development, Team Leadership.
•Tools: CRM (Salesforce/HubSpot), Google Workspace, Remote Collaboration Tools (Slack, Zoom, Trello).
•Languages: Ukrainian (Native), Russian (Fluent), English (B1 - Intermediate).

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