Elena

Elena Prieto Zavoloka
Customer support manager
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Odesa, UA, Ukraine

Experience Summary
Customer support manager Jun 2011 - Jan 2025 Proven customer support manager
Callstar Odesa, UA, Ukraine with over a decade of experience in
enhancing client engagement and
Utilized CRM software to track customer inquiries, ensuring timely follow- satisfaction. Expert in utilizing CRM
ups and resolutions. software to streamline customer
inquiries, achieving a 30% increase
Analyzed customer feedback to identify trends and recommend
in resolution speed. Adept at
improvements to enhance service delivery.
training teams to deliver
Conducted training sessions for new hires, equipping them with the skills exceptional service and effectively
necessary to provide exceptional customer service. manage escalated issues,
transforming potential complaints
Collaborated with cross-functional teams to resolve complex customer into opportunities for
issues, ensuring a seamless experience. improvement. Delivering
measurable results through strong
Managed escalated customer complaints, turning negative experiences into
communication skills and a
positive outcomes through effective problem-solving.
customer-centric approach, I am
Oversaw the integration of new customer support technologies, improving dedicated to fostering long-term
operational efficiency and service quality. relationships that drive business
success.
Education
Skills
Marketing - Bachelor's Degree
University of economics Client Engagement Expert
Odesa, Ukraine
Fluent in Spanish and Expert
English

Communication Skills Expert

Customer Relationship Expert
Management

Languages
English Native

Spanish Native