Mukhtar

KASHIM FATIMA MUKHTAR
Remote Dispatcher & Customer Support Specialist | [open contact info](look above in the "contact info" section)
PROFESSIONAL SUMMARY
Remote dispatcher and customer support professional with over 5 years of experience coordinating scheduling, managing CRM records, and supporting U.S.-based clients across the spa, cleaning, and logistics industries. Skilled in converting inbound and outbound calls into booked appointments, resolving customer complaints with empathy, and keeping distributed field teams aligned. Comfortable working independently across U.S. time zones with strong attention to detail and a calm, professional phone manner.
CORE SKILLS
• Dispatch & scheduling coordination (high-volume calendars, distributed field teams)
• CRM management & accurate record-keeping
• Outbound call campaigns & inquiry-to-booking conversion
• Customer complaint resolution & client retention
• U.S. client support across Pacific/Eastern time zones
• Cross-team communication between clients, staff, and management
WORK EXPERIENCE
Dispatcher — Bradenton Spa (Remote — Beauty, Fitness, Sports)Aug 2024 – Aug 2026
• Managed daily booking dispatch and scheduling for a high-volume spa calendar, coordinating between estheticians and clients to ensure efficient use of time and resources
• Resolved customer complaints with empathy, contributing to stronger client loyalty and repeat bookings
• Drove outbound call campaigns to convert inquiries into scheduled appointments
• Maintained accurate, up-to-date client records in CRM software
Dispatcher — FixIt (Remote — Public & Business Services)Oct 2022 – Jul 2024
• Scheduled and coordinated cleaning appointments, assigning jobs to staff and allocating resources across a distributed team
• Handled a high daily volume of outbound calls to convert client requests into confirmed bookings
• Managed last-minute changes and service emergencies while maintaining smooth day-to-day operations
• Served as the primary communication link between clients and field staff
Customer Support Representative — NandN Cleans (Remote — Public & Business Services)Jun 2021 – Aug 2022
• Built and managed one-time and recurring cleaning schedules, ensuring staff had complete client details and instructions ahead of each job
• Tracked cleaning staff performance and productivity to support quality control
• Resolved last-minute cancellations and emergencies while collaborating across customer service and operations teams
Call Center Operator — Harden Logistics (Remote — Transportation & Logistics)Oct 2019 – Mar 2021
• Handled customer inquiries and complaints across phone, email, and chat, resolving shipment and delivery issues
• Provided real-time updates on shipment status, delivery times, and order details, escalating complex cases to management when needed
• Maintained accurate records of customer interactions and resolutions in support of service-quality standards
LANGUAGES
• English — professional working fluency (spoken & written)