Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20291934/

Work experience

Support engineer

from 12.2024 to 09.2026 (1 year 10 months)
Dataline, LLC, Дистанційно (Телекомунікації, зв'язок)

Technical support and diagnosis of customer services:
reception, processing of customer requests (B2B segment),
their consultation

Timely informing relevant departments about incidents
recorded by the monitoring system, according to the
escalation matrix

Was in charge for monitoring the network performance and
taking corrective action when necessary to maintain optimal
network performance

Identified and resolved issues with the network or customer
networks, collaboration with other ISP, NSP, CDN providers.

Network Support Engineer

from 05.2021 to 12.2024 (3 years 8 months)
Дабл-Ю Нет Телеком ЮА, ТОВ, Київ (Телекомунікації, зв'язок)

Monitoring the network infrastructure of an internet service
provider, including availability of network devices (using
Nagios, Zabbix), monitoring of backbone and city networks,
monitoring of peering and upstream links, monitoring of
customer services, BGP sessions, and project support.

Also responsible for monitoring network traffic load and DDoS
activity using Cacti, ElasticSearch, and Kibana. Additionally,
supported and monitored the company's data center and
performed field work, including fiber optic cable testing,
installation of backup power supplies, replacement and
installation of network equipment, and cross-connecting work.


Work experience and configuring network equipment (Juniper,
Cisco, D-Link, MikroTik, BDCOM).

Configuring access
switches "from zero", finding troubles in configs etc.
Working with UNIX-based OS. Troubleshooting problems with
Linux servers.

Technical support: Receiving and handling incoming customer
inquiries via phone, email, and CRM system, and providing
feedback to clients and partners.


Assistance in setup of client equipment (Wi-Fi routers, access
points , IPTV boxes, etc.)

Managed the technical support team's shift operations and
processes.

Education

National Technical University of Ukraine 'Kyiv Polytechnic Institute'

Institute of Telecommunication Systems, Київ
Higher, from 2014 to 2020 (6 years)

Master's degree

Additional education and certificates

Cisco CCNA: Introduction to Networks

2026, 2 months
Certificate

JunOS Routing, Operations, and Maintenance by Coursera

2025, 1 months

TCP/IP and Advanced Topics by Coursera

2025, 1 month

Knowledge and skills

• Здатність до навчання
• DHCP
• IP (Internet Protocol)
• TCP/IP
• VLAN
• Налаштування Firewall
• SSH
• BASH
• Grafana
• Nagios
• juniper
• Адміністрування ОС Linux
• Cacti
• BGP
• OSPF

Language proficiencies

• English — above average
• Ukrainian — fluent