Kostiantyn

KOSTIANTYN SAZHKO
CUSTOMER SUPPORT | SALES MANAGER

Antalya, Turkey; Phone: [open contact info](look above in the "contact info" section); Email:[open contact info](look above in the "contact info" section)

PROFILE
Customer-focused professional with experience in Guest Relations, customer service, and remote sales.
Experienced in handling customer inquiries and complaints, identifying customer needs, providing appropriate
solutions, and coordinating follow-ups across multiple departments and systems. Confident working with CRM
platforms, communication tools, and digital applications while following established procedures and
maintaining accurate customer records. Strong ability to communicate with different types of customers,
multitask, and remain organized in high-volume environments.

SKILLS
CCustomer Support · Complaint Handling · Problem Solving · Customer Communication · CRM Systems · Data
Entry · Follow-ups · Multitasking · Process Compliance · Attention to Detail · Digital Tools · English C1 · Market CRM ·
Custom Internal CRM · Prom.ua · Quo · Slack

EXPERIENCE
Sales Manager — Aclean & Rhino, USA | Remote 07.2026 – Present
Handle customer inquiries and follow-ups for two US-based cleaning companies
Maintain customer, lead, and service information in Market CRM and custom internal CRM
Process 40–80 leads and follow-ups daily while managing multiple customer interactions
Use Quo for customer calls and Slack for communication with managers and team members
Handle customer questions and objections while following established procedures and service guidelines

Guest Relations Agent — Riolavitas Resort & Spa, Turkey 03.2024 – 06.2026
Handled international guest requests, questions, complaints, and service-related issues
Identified guest needs and coordinated solutions with relevant hotel departments
Followed up on unresolved requests and maintained accurate records in internal systems
Managed multiple customer requests simultaneously while maintaining professional communication
Communicated with guests through in-person conversations and digital messaging channels
Worked with guests from different countries and adapted communication to different customer needs

Night Operations Supervisor — Marc's No Frills, Canada 12.2022 – 01.2024
Supervised overnight retail operations while ensuring procedures and service standards were followed
Coordinated tasks and prioritized multiple operational issues under time pressure
Maintained accurate records and resolved day-to-day operational problems
Supported customers and employees with questions and operational issue

B2B/B2C Sales & Account Manager — Sole Proprietor Hontar, Ukraine 12.2022 – 01.2024
Managed B2B and B2C customer accounts, orders, inquiries, and follow-ups across multiple regions
Communicated with customers to understand their needs and provide suitable products or services
Maintained accurate customer and order information using Prom.ua
Coordinated multiple customer workflows while following established commercial and operational
procedures

EDUCATION

Bachelor of Mechanical Engineering
Volodymyr Dahl East Ukrainian National University 2017–2021