Динара

Zeynalabdin Bayramov
AI EVALUATION | QUALITY ASSURANCE | LOCALIZATION
Email: [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Multilingual AI Evaluation and Quality Assurance professional with 8+ years of combined experience in translation, localization,
customer support QA, and AI response evaluation. Experienced in Azerbaijani and Turkish language quality, conversational AI
assessment, MTPE, content auditing, and structured error analysis. Currently evaluating Microsoft Copilot responses in
Azerbaijani, with additional hands-on experience assessing Turkish AI outputs across technology and business domains. Working
knowledge of Python and JavaScript.

CORE SKILLS
AI & QA: AI response evaluation, linguistic QA, factual accuracy, relevance, tone and naturalness assessment, rubric adherence, error
analysis, edge-case identification, quality scoring, feedback documentation
Localization: Azerbaijani and Turkish localization, MTPE, proofreading, transcreation, cultural adaptation, translation quality evaluation,
medical and technical translation
Customer Support QA: Chat and voice auditing, SLA monitoring, response quality scoring, complaint analysis, support script
improvement, CSAT-oriented quality monitoring
Technical: Python (working knowledge), JavaScript (working knowledge), AI evaluation and annotation workflows, Microsoft Copilot
evaluation

PROFESSIONAL EXPERIENCE
Lionbridge | Remote (Contract)
Quality Assurance Specialist | July 2026 - October 2026
• Evaluate Microsoft Copilot responses in Azerbaijani for factual accuracy, natural phrasing, tone, and adherence to detailed quality
standards.
• Grade AI-generated outputs against project guidelines, identifying logical inconsistencies, unnatural wording, and policy-related issues.
• Document recurring model errors and edge cases to support improvements in AI response quality and evaluation processes.
WeJOY | Fully Remote
Customer Support Specialist | July 2025 - July 2026
• Reviewed Turkish audio files and written player messages for community safety, quality, and service-standard compliance.
• Handled daily player inquiries and complaints while supporting strong customer satisfaction (CSAT) outcomes.
• Flagged recurring issues and shared structured feedback with customer service and product teams to improve support scripts.
RWS Group | Remote (Contract)
Quality Assurance Specialist | March 2025 - December 2025
• Audited Turkish voice recordings and simulated customer-support dialogues for tone, clarity, and guideline adherence.
• Evaluated objection handling, script compliance, and overall communication quality in simulated support scenarios.
• Performed Turkish marketing transcreation and prepared weekly quality-feedback notes.
Alignerr AI | Remote
AI Evaluator | September 2024 - June 2025
• Evaluated Turkish conversational AI responses across technology and business topics for factual accuracy, tone, grammar, and
instruction-following.
• Assessed whether outputs sounded natural to native Turkish speakers and met strict project-specific requirements.
• Documented recurring model errors to improve training-data and response-quality processes.
Global Tech Projects (Google & Uber) | Remote Contractor
Quality Assurance Analyst | July 2024 - January 2025
• Audited customer-support chat logs and scored agent responses against quality standards and service-level targets (SLAs).
• Reviewed communication style, problem-solving steps, and helpfulness to reduce customer friction and maintain consistent support
quality.
• Provided structured feedback and ticket-level scoring across customer-support workflows.
Hansem Translation | Remote
Language Quality Specialist | October 2024 - April 2025
• Reviewed and rated Azerbaijani AI responses for correctness, relevance, grammar, and natural language flow.
• Provided clear feedback on awkward phrasing, grammatical issues, and contextual errors.
Centrific | Remote
Localization Specialist | February 2024 - September 2024
• Performed MTPE and quality checks across e-commerce, gaming/betting, and technology content.
• Ensured Azerbaijani and Turkish translations were fluent, culturally appropriate, and consistent with source meaning.

Professional Resume

EWAN | Remote
Technical Translator | October 2023 - May 2024
• Translated medical device manuals and pharmaceutical leaflets from English to Azerbaijani with high accuracy.
• Followed medical terminology guides and regulatory requirements to minimize linguistic and technical errors.
Private Tutoring | In-Person
English Instructor | August 2021 - June 2023
• Taught General English and exam-preparation courses with a focus on practical speaking and communication skills.
• Tracked learner progress, delivered regular feedback, and supported more natural and confident communication.
Freelance | Remote
Freelance Translator | 2018 - Present
• Provide EN/TR/AZ translation and proofreading services for local and international clients, including technical and medical content.
• Consistently deliver projects on time and follow client-specific terminology, style, and formatting requirements.

EDUCATION
University of the People | Online
Computer Science | 2025 - 2027
Azerbaijan Medical University | Baku, Azerbaijan
Pharmacology | 2013 - 2017

LANGUAGES
Azerbaijani: Native
Turkish: Native
English: Fluent

Professional Resume