Dmytro

Dmytro Tymoshenko
Odesa, Ukraine · [open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Customer-facing professional with extensive international experience and many years of professional
communication with customers in English, both online and face-to-face. Strong background in phone
communication, coordination, problem solving, multitasking, and working effectively under pressure. Experienced in
handling time-sensitive customer requests, coordinating people and information, and adapting quickly to new
systems and processes.

CORE STRENGTHS
English-language communication • Phone communication • Coordination • Problem solving • Multitasking
Customer relations • Negotiation • CRM systems • Business telephony • Team coordination • Working under
pressure

PROFESSIONAL EXPERIENCE

Customer Relations Specialist
Odesa, Ukraine | Oct 2021 - Aug 2026
• Communicated with customers in English through phone and online channels.
• Handled customer requests, questions, objections, negotiations, and follow-up across multiple active
conversations.
• Worked daily with a proprietary in-house CRM system and business telephony.
• Held a Team Lead role for approximately one year, supporting and training a team of 6-7 employees.

Restaurant Administrator / Shift Manager
Kremenchuk & Odesa, Ukraine | Oct 2020 - Oct 2021
• Coordinated daily operations and supervised approximately 10 employees per shift.
• Managed staff coordination, customer requests, reservations, orders, and deliveries.
• Handled cash and card-terminal reconciliation and end-of-shift reporting.
• Resolved customer and operational issues in a fast-paced environment.

INTERNATIONAL EXPERIENCE

Waiter / Catering & Event Service
Bermuda - Blu Bar & Grill / Take Five Ltd. (Devil's Isle Cafe & Village Pantry) | Mar 2017 - Aug 2020
• Worked directly with local and international customers in English.
• Handled customer requests and service issues in busy, time-sensitive environments.
• Participated in restaurant, catering, and off-site event service across multiple venues.

Assistant Waiter -> Waiter
Royal Caribbean - Independence of the Seas | Feb 2015 - Jun 2016
• Promoted from Assistant Waiter to Waiter during the first contract and returned for a second contract as a
Waiter.
• Worked in a large international and multicultural English-speaking environment.
• Communicated with guests and colleagues in English on a daily basis and adapted quickly to demanding
operations.

Earlier Hospitality Experience
Hotels & Restaurants, Odesa, Ukraine | 2009 - 2015 / 2016 - 2017
• Various waiter and senior waiter positions, building extensive experience in customer service, communication,
teamwork, and fast-paced working environments.

ADDITIONAL EXPERIENCE & CAPABILITIES
• Phone and online customer communication
• Coordination of people, requests, and time-sensitive tasks
• CRM systems and business telephony
• Customer issue resolution and negotiation
• Multitasking and working under pressure
• International customer-facing experience in English

EDUCATION
Odesa National Polytechnic University | Industrial Design & Management - studies

LANGUAGES
English: Strong professional communication; extensive experience working with customers in English
Ukrainian: Fluent
Russian: Fluent