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Customer support representative
- Considering positions:
- Customer support representative, Sales representative, Chat manager, Risk manager
- City:
- Kyiv
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KYRYLO PRYMAK
JUNIOR RISK MANAGER | PAYMENTS & DIGITAL GOODS OPERATIONS
Kyiv, Ukraine | [open contact info ](look above in the "contact info" section) | Telegram: @Eevq123
PROFILE RISK-RELEVANT SKILLS
Operations specialist with 6 years of experience handling digital goods, customer Transaction and order review
payments, order verification, supplier settlements, and high-volume marketplace Payment issue resolution
operations. Strong with Google Sheets, numerical checks, pricing and margin control, and Numerical and margin analysis
resolving non-standard payment or delivery cases. Looking to apply this background in a Google Sheets / Excel
junior risk role focused on transaction review, suspicious activity, and consistent case Suspicious case escalation
handling. Digital goods operations
Crypto / USDT settlements
RELEVANT EXPERIENCE Supplier reliability checks
SKYNV Shop - Founder & Operations Specialist | Jan 2021 - Present Procedure-based decisions
Review customer orders, payment status, service requirements, pricing, and provider High-volume case handling
availability across FunPay, G2G, and direct sales channels. Attention to detail
Handle non-standard cases involving payment confirmation, delivery disputes, refunds, Cross-team communication
account restrictions, and unreliable service providers. SELECTED RESULTS
Track order profitability, pricing changes, provider performance, and operational data in
Google Sheets. 3,000+
Coordinate around 20 service providers and maintain clear order-control and escalation supplier contacts managed
procedures. $1M+
Onlyfarms.gg - Operations Team Lead | Aug 2024 - Jun 2026 peak monthly turnover supported
Controlled customer orders from payment through delivery in a small digital-services 24h -> 5m
startup. delivery-time improvement
Checked prices, margins, supplier terms, stock availability, and crypto-based 20% -> 35%
settlements. average margin growth
Investigated delayed or inconsistent orders and resolved cases with customers,
suppliers, and internal staff. TOOLS
Created scripts and operating procedures for common and exceptional cases. Google Sheets, Excel, CRM systems,
Overgear - Gold Supply Team Lead | Feb 2021 - Jun 2024 Notion, Discord, AI tools
Monitored high-volume digital currency operations, including stock, pricing, supplier EDUCATION
reliability, delivery status, and order-level issues.
Managed a 12-person team and a supplier database of approximately 3,000 contacts. Master's Degree in Management
Used operational data to improve delivery time from up to 24 hours to approximately 5 Kyiv National University of Culture and Arts
minutes and increase average margin from 20% to 35%. LANGUAGES
Supported operations exceeding $1M in monthly turnover during peak periods,
Ukrainian - Native
requiring accurate checks and fast decisions.
Russian - Native
Overgear - Sales Manager | Jul 2020 - Feb 2021 English - Intermediate; stronger in writing
Processed customer orders, checked payment and delivery details, and resolved
issues through written communication.
JUNIOR RISK MANAGER | PAYMENTS & DIGITAL GOODS OPERATIONS
Kyiv, Ukraine | [
PROFILE RISK-RELEVANT SKILLS
Operations specialist with 6 years of experience handling digital goods, customer Transaction and order review
payments, order verification, supplier settlements, and high-volume marketplace Payment issue resolution
operations. Strong with Google Sheets, numerical checks, pricing and margin control, and Numerical and margin analysis
resolving non-standard payment or delivery cases. Looking to apply this background in a Google Sheets / Excel
junior risk role focused on transaction review, suspicious activity, and consistent case Suspicious case escalation
handling. Digital goods operations
Crypto / USDT settlements
RELEVANT EXPERIENCE Supplier reliability checks
SKYNV Shop - Founder & Operations Specialist | Jan 2021 - Present Procedure-based decisions
Review customer orders, payment status, service requirements, pricing, and provider High-volume case handling
availability across FunPay, G2G, and direct sales channels. Attention to detail
Handle non-standard cases involving payment confirmation, delivery disputes, refunds, Cross-team communication
account restrictions, and unreliable service providers. SELECTED RESULTS
Track order profitability, pricing changes, provider performance, and operational data in
Google Sheets. 3,000+
Coordinate around 20 service providers and maintain clear order-control and escalation supplier contacts managed
procedures. $1M+
Onlyfarms.gg - Operations Team Lead | Aug 2024 - Jun 2026 peak monthly turnover supported
Controlled customer orders from payment through delivery in a small digital-services 24h -> 5m
startup. delivery-time improvement
Checked prices, margins, supplier terms, stock availability, and crypto-based 20% -> 35%
settlements. average margin growth
Investigated delayed or inconsistent orders and resolved cases with customers,
suppliers, and internal staff. TOOLS
Created scripts and operating procedures for common and exceptional cases. Google Sheets, Excel, CRM systems,
Overgear - Gold Supply Team Lead | Feb 2021 - Jun 2024 Notion, Discord, AI tools
Monitored high-volume digital currency operations, including stock, pricing, supplier EDUCATION
reliability, delivery status, and order-level issues.
Managed a 12-person team and a supplier database of approximately 3,000 contacts. Master's Degree in Management
Used operational data to improve delivery time from up to 24 hours to approximately 5 Kyiv National University of Culture and Arts
minutes and increase average margin from 20% to 35%. LANGUAGES
Supported operations exceeding $1M in monthly turnover during peak periods,
Ukrainian - Native
requiring accurate checks and fast decisions.
Russian - Native
Overgear - Sales Manager | Jul 2020 - Feb 2021 English - Intermediate; stronger in writing
Processed customer orders, checked payment and delivery details, and resolved
issues through written communication.
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The candidate's resume is posted at https://www.work.ua/resumes/20298962/